US B.

I made the horrible decision to trust American Express with my business. I applied for a business credit card, and was approved. Little did I know I would regret starting the relationship with American Express. Several months after obtaining the business credit card my credit limit decreased. I did not have a balance on the account, nor did I have any late payments. A few months after that I utilized the business card, and made an overpayment. American Express owed me for the overpayment that caused my available balance to be less than the amount paid on the account. I lost my card and had to order a new card. American Express claimed they sent the new card, however, I never received the new card to my address. I proceeded to order another card since the card never came, however, the next card never came. The entire time I was waiting for the card I received billing statements, and other correspondence from American Express, however, I never received the card they claimed they delivered. I also ordered a gift card from American Express by using my rewards points. They claimed they sent the gift card, however, I never received the gift card either. I no longer had the 5,000 membership rewards points, nor did I receive the gift card. I was never reimbursed the used rewards points, nor did I receive the purchased gift card. After several months I still never received the overpayment amount that was due to me. I never received a replacement business card. I never received the gift card, nor my rewards points. Every time I call, American Express makes an excuse. They have horrible customer service. Do not trust this company with your business banking.

I requested an insurance quote from Allstate. I was quoted a rate of $697 for 6 months for insurance coverage for 1 vehicle. The quote was high but I agreed and allowed Allstate to cover my vehicle. That day I paid an initial fee of $188, and was told I would pay $149 for the next 5 months. The newly insured vehicle stayed parked for the entire month because I was out of town for work. I received a call from Allstate 3 weeks after starting insurance coverage. The rep told me I owed an additional $210. This was on top of the $188 I had already paid. I followed up with Allstate a few days later to understand why I was being charged extremely more than I was quoted, and had agreed to pay, for a vehicle that I had not even driven. The rep told me she would send the issue to the right department, and it would be resolved. The issue was never resolved.
I called Allstate again to make sure the issue was resolved. I spoke to 3 reps, and 1 of the reps yelled at me, and was extremely rude to me.
Do not trust Allstate with your insurance coverage. They were very unethical, and had no integrity in their business, as they provided me a quoted rate, and tried to charge me way more than quoted. They provided horrible customer service.

Do not trust Citi bank with your funds. I opened a business bank account with Citi. I have several bank accounts with multiple banks and this was the worst banking relationship I have had. My business is an international company which causes me to travel around the U.S. and internationally throughout the year. Citi never had bank locations, nor ATMs, in any of the major cities I traveled except my home city. Citi also allowed companies to draft money from my account without my consent. When I informed citi of the unauthorized drafts, they continued to allow companies to draft money from my account, and never reimbursed me for the unauthorized drafts. Citi customer service is horrible, and they do not truly care about their customers. Do not trust this company with your money.