I got a gaming chair from YitaHome last month before the holidays - it arrived quickly, the packaging was undamaged, was easy to put together. The chair looks great! It's not really soft - I am not a fan of a super-soft cushion, so it's perfect for me, It reclines a lot, you can lay down in it if you want - the only thing is it's a bit choppy on the way up. Overall good quality for the money.