My delivery was delayed which ended up being due to an issue with Fed Ex. I reached out to MDBM and received a response, on a Weekend! They have been phenomenal in sending me emails every few days, letting me know the status of my delivery. Now, regarding my purse. It is beautiful! Everything I would have hoped and well worth the price. The strap and buckle where beautiful and very heavy duty. The color is just as it appears on the site. My "cloth bag" insert will hold so many items and the inside pocket will hold my cell phone. The clasp will hold the bag well enough that most items should not fall out. The bag stands on its own which was a main reason for ordering it. I ordered some accessories and though expensive am pleased with them. So very happy with my purchase. I would definitely order again and would recommend to anyone to purchase from their site.