Vanya W.

My husband pre-ordered fiber internet from them for $9 when we saw them laying fiber in our front yard. That was in early August. Now it's late October and their website still says fiber internet is coming "soon" (though won't say what "soon" means" and asks me for $9 to pre-order at the same address. That money went into a black hole, never to be seen or acknowledged again. And there is stil no internet available at any price.

I remember this brand being good, but it seems to have gone downhill since getting bought by Home Depot. I bought two expensive ($233/each) firm down pillows from them and they came with very skimpy fill. Mushy, thin, awful. I would have gotten better pillows at Target. When I asked to return them, they said they would deduct some unspecified amount from the refund for shipping and handling — shipping and handling of a product that is so bad it's downright fraudulent. This place should be shut down for fraud. It's seriously that bad.

I bought several things for my husband last Christmas. The shirts have been great but the $89 jeans have ripped in the crotch just 6 months later, with very little use. I patched it but that is a really awkward place for the fabric to fail. I think the quality control might not be a high priority with this brand. I will not be ordering from them again.

Just want to post a heads up about Reservations.com and advice on pursuing them for a refund.

This company tacks on extra fees that are not reflected in the price you agree to when you book a hotel stay ($50 for 2 night stay for me), then lies to you about the hotel refund policy (told me that hotel wouldn't cancel reservation, though direct call to the hotel verified that cancellation for full refund was fine) and then tacks on a nonrefundable $15 fee. One customer service rep at reservations.com actually admitted to me that the website got a full refund from the hotel already, but was still trying to avoid passing the refund to me.

They will not want to give you any refunds, but if you stay on the phone with them long enough and call them back when they hang up on you, eventually you can get all of your money back, including the $15.

It took me about 2 hours total phone time. I don't know whether it helped that I had already opened a dispute with my credit card. I also threatened to sue reservations.com, and pointed out the difficulty they would have defending the suit in my state (you sue them where you are, not where they are).

I would not admit anything over the phone -- they were obviously trying to trap me into agreeing to their fees on their recorded phone call.

I was on hold for at least 20 minutes a couple of times but wouldn't go away.

Eventually they agreed to refund everything, including the $15 extra charge.