Vee G.

I bought a dress for a gala.
1st it's not true to size!
2nd it's not what it seems!
3rd. Trying to get in contact with customer service is a nightmare!
4th. It's a lie the make it impossible for a refund.
My return response from Lucy at dylanqueen is as follows.

It's such a pity that the dress doesn't fit you well. Since your dress was made in a standard size and strictly inspected before shipping out.
Could you please show us your exact measurements of bust, waist and hips with tape on or tell us your actual measurements?
We need to check if the wrong size was chosen. Your cooperation would be greatly appreciated. Looking forward to your reply.

Sincerely,
Lucy

Final result. Don't throw away your money, especially if you are not 100% about the dress.
This was a nightmare.