Victoria G.

Excellent customer service! I had ordered a backpack which was a pre order, then a while later saw another one I liked more. I thought I would message them and ask if they can switch the order, I was hesitant because other companies usually wouldn't especially on a pre order. I got a message right back with a "sure not a problem" the next day my backpack was shipped and a day after that I received it. I have quite a large collection of loungefly backpacks and have bought from many different shops, but this is by far my best experience. Side note: Vincent is extremely polite and has great customer service skills