Victoria V.’s Reviews of Adore Me & more

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Lingerie

“I wanted to give them a chance... they failed!”

2/17/22

I placed my order on 12/27 with a delivery date no later than 1/4. My package arrived to my town on 12/30 and has just sat there ever since. My delivery date came and went so I emailed them and they said to wait until 1/14 and they will look into it. It is now the PM on the 18th and still nothing. I emailed them and no response. I just want what I ordered. I needed it no later than the 4th which is the reason I ordered it from them. I really wanted this to be a good experience so they could now be my go to for lingerie but this has been the worst online experience I have had so far. Never again!

Products used:
None...I never received it.

Service

Value

Shipping

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Thank you

Sandra N. – Adore Me Rep Over a year old

Hi Victoria,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.

Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
help@adoreme.com