Vince G.

Hi, we called the store on Friday due to our tv not working properly, we we're told that we were able to come in and return our tv. We came into the store with the tv on Sunday morning and were told that they won't return the tv but will only get Hisense to come out and repair the tv. Hayley, the store manager of the Maribyrnong store was rude and defensive from the moment she came out to refuse the return, when we said that we were asking for a return under Australian consumer law she started to roll her eyes and become abrupt in her tone, she said that we do not have the right to return the tv in store as they couldn't determine if our tv had a major fault, i advised her that I'm happy to wait for them to determine this but she refused and kept shrugging her shoulders stating "well I can't do anything for you". She was so rude and was giving us wrong information, I asked her to email me the details of what she was saying(in which she agreed) but then when she was rambling and giving me wrong information and was becoming aggressive in her tone and she stormed off and we were left with an unsolved resolution.
We have shopped at JB hifi and good guys for years and after our encounter with Hayley I can guarantee that myself and family members will not be shopping with you guys again. Hayley should learn some skills in speaking to costumers before she abruptly speaks to costumers.