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Derila charged Credit Card for full amount of goods plus delivery ($103), lied about tracking process, notified that goods returned 2 times to merchant and finally informed that they issued "refund" in amount of $71.47. Not a word on "certain deductions" and absolutely no mistakes from the customer side. It is definitely online "robbery".
Vlad M.'s review of Derila earned 4 Very Helpful votes
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Hello,
We appreciate that you brought this to our attention.
We sincerely regret for not fulfilling your expectations. This feedback will help us improve our performance and prevent similar incidents in the future.
Please let us help you by providing the following information:
· Email address used to place the order.
• Order No.
· Full names:
We'd appreciate it if you could share more about your experience by emailing support@derila.com.
Warm regards.
Customer support at Derila