I am trying to get my money out of them for a month by now. As soon as I expressed my wish to do so they stopped communicating immediately. The only way of getting in touch with them is online form. No emails, no phone numbers. So-called account manager emailed me a couple of times before all this started and he was calling me at least once a week too. Everything stopped at once. No reply, no answer from them. My money shows in "user cabinet" as "withdrawal initialised" for a month and there is no chance of finding out what is happening.