Place an order online and paid with card. Contacted by RMATV to say some items couldn't ship overseas and then discussed which items would be shipped and which items had to be cancelled and refunded. Received an email from them confirming the items still to be shipped. One week later I emailed customer service to check if the remaining items had been shipped - no response. After some time received a refund for the entire order checked on their site that they had cancelled the entire order without any explanation.