Wayne P.

Phoned AHS on Saturday 7/11. They dispatched a company from Kingman that was in the area. Turned out to be a part not on their truck. I told the contractor that weareboth 75 and havemajor medical issues and anyhelp in expediting the repair would be appreciated. I phoned AHS the nextday Sunday the 12th and waited 1 hour to speak with someone about our psrts request. I also told them of our medical needs. I was told trhat the partrs werealready ordered and assured me that they were doing all possible. It is now Tuesdat night and not a word from AHS or the contractor.
So it is apparent to this consumer that mAHS did not do the correct thing and have our part Next day Air shipped. I believe they just put it on a truck and is still comiming. This is no joke here where we live. Temps on Saturday were 116 then 118 and again 118 today. We aremiserable. Noplace to go with A/C.
WE believe that AHS did not look at the mitigating facts and in fact did not do the rigt thing by having our parts air shipped. Pretty sad & dangerous when they only consider their bottom line.
I would advise anyone looking for home coverage to shop around as AHS is not your ally in times of real need. God knows when this will be completed. They are AWFUL to correspond with and not much compassion. Not happy and a long time loyal consumer.