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I wanted to buy 1pillow they changed me for 4 when I realised the mistake and tried to cancel within 5 minutes of ordering I was told it was not possible to 'modify' my order, but I can return them at my own cost and not get charged for them to restock the items! No mention of a refund! Seriously it seems ludicrous that you can't cancel an order 5mins after ordering, Also they take your money very quickly, your not given an opportunity to look at your cart to check before they take your money. Dodgy customer service and support this is a scam website don't trust them and don't buy from them
Wendy F.'s review of Derila earned 3 Very Helpful votes
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Hello,
We would like to extend our sincere appreciation for bringing this matter to our attention.
We regret that we were unable to meet your expectations, and we understand how frustrating this can be. Your feedback is extremely valuable to us and we will take this criticism seriously to improve our performance and prevent similar occurrences in the future.
To assist you better, we kindly request that you provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
We understand that this issue has caused you inconvenience, and we would like to assure you that we will do our utmost to resolve it as quickly as possible.
If you can, please provide us with additional details about your experience by emailing us at support@derila.com. This will help us serve you better in the future.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to serve you again soon.
With warm regards,
Customer Support at Derila