They send you faulty equipment. When you reach customer service, they state that they are out of stock on the replacement part and that you will receive it in two weeks. Two months past and you call again and they said that they have no recollection of the conversation and that it was not in their system ( yet its the same person I spoke to, Kelsey Steorts). Ultimately they give you the run around for the next 6 months until you give up. Very poor craftsmanship, product and customer service. STAY AWAY FROM THIS COMPANY. They are cheap, but even the price is more than what you ultimately get.