William H.

Have been an Ace Rewards member for several. Have recently disenrolled from program. Seems like everytime I presented promotion discount card for item, store indicated the item was already "on sale" therefore making the card worthless. Seems counterproductive to lure customer into store with promotional offers, only to find pricing is significantly above competitor prices. I try to be a supporter of small business but enough is enough with my Ace retailer.

Ordered KN95 masks on June 27th, 2020. Banner on website indicated it would take 10 business days. Asked for money back after waiting over 2 weeks but was refused because was told item has already shipped?(no shipping details were given at time of order. Emails to company were ignored).
Items showed up 4 weeks later... August 19th.
Paid via PayPal and initiated a complaint on July 7th. They responded on July 30th that they had reached out to vendor. Have heard nothing as of this writing.
Product quality seems fine but shipping delays so disappointed me that I feel I couldn't recommend this vendor. Bad experience!