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Their outsourced customer service is ridiculous and wastes so much of customers' time. A representative named Bety was with me on the phone on 3/6/2023, and it took her 30 minutes to dispute ONE unauthorized charge. That was in addition to the months that I spent dealing with them: they don't even know what "subscription" means. They didn't understand that it was the *same* charge, the same company, and the same date every month. Terrible customer service. Waste of customers' time.
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William P.'s review of Citibank earned 5 Very Helpful votes
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