This company is the worst option for commercial trash pickup. Beware a contract is for five years and auto renews without any notification of the customer and the only way out is to pay for the balance of the five year contract, On April 1 my building escapes and I am very relieved. My rates have increased just over the last year at more than 3 times the inflation rate.
I have used Waste Connections for many years and though I wasn't all that pleased with the service or the amount of trash their drivers left in the street every time they picked up I had not reached my limit till they recently raised my rates by 22%. I called to see if the rate increase was correct and received a registered letter telling me that it would cost me $2,600 to end the contract. They have a 60 month contract that automatically renews and only allows a customer to leave them at the end of the contract. A local company is happy to pick up my trash for $100 a month less dont know how I got mixed up with this company.