William R.

We foolishly joined JETSETTERS several months ago. At the time we also purchased an upgraded Hawaii vacation and 6 days at a Marriott hotel. Problem came when we tried to schedule them. We had an assigned agent but his phone was busy, mailbox was full, voice messages not returned and occasionally he would return a call promising the schedule our stays. He never did. Finally his number was disconnected and we were assigned a second agent. Almost identical results. Now his number no longer works. We had hoped to use the Marriott stays this summer but with considerable effort finally got one night in Kansas. That is the only benefit JETSETTERS ever accomplished. Never got the Hawaii vacation we paid extra for. I did purchase an airline ticket through them but the flight was cancelled. The airline had to refund the ticket price directly back to JETSETTERS and in spite of persistent efforts by us over several months they have not refund the money to us. For approximately $2600 our total benefit has been the one night stay in Kansas AND NOTHING MORE.
We sent them a registered letter requesting their assistance but over two months have passed with no response. We filed a complaint through the BBB and later a New York Consumers Affairs agency and JETSETTERS ignored them as well.
FYI we have found that we can find equal or better travel packages for FREE through Trip Advisors and other travel sights, and their Customer Service is far superior. When we first purchased membership we found some pretty good ratings on the internet. Now that we have experienced their service we went back to look at those ratings. All the high ratings we found are from years ago. Hard to find anyone in the last few years giving them much of a rating.
As far as we are concerned they are ripping the public off by charging a high price for something you can get for free, and then not even arranging benefits as promised.
BE VERY CAREFUL