Windy R.

I have had four seperate instances when only half my trash was emptied and two different occasions that my trash wasn't picked up at all. (The second time they picked it up the next day after I called but acted like it was my fault.) This has all happened in just the last few months. I have had pretty much the exact same trash load for the last 10 years, Three bags of trash every week but only in the last few months have I had this problem. When I reported it to the company They told me to put the bag that was left in the container on the top of the pile to make sure it doesn't get stuck next week. I explained that it's not jammed in there, I can with no effort easily pick the bag up. I am NOT jam packing my trash, it's the exact same amount every week. At this point I have paid for a total of two and a half weeks of service worth of trash that has been left behind or not picked up.( That is not counting the load they picked up next day)
The customer service woman said I can put an extra bag of trash out next week and they'll pick it up for free, which doesn't help me now, but is unable to refund me for all the trash they've left behind.
So the point is, I pay full price for half the service.