DO NOT BUY FROM GTI 24/7. It should be named S*** to India. I ordered a diabetic cake 500gm and flowers for my dad's birthday on 15th ( who has been in the ICU for last 2 weeks after a heart attack and only got home last week). He has only been diagnosed with diabetes 2 weeks ago and I wanted him to feel special after a critical illness in his life.
I told my mum who was going to bake a cake in the morning not to as I have ordered one with low sugar diabetics so he can eat. Indian time 2pm Gifts to india rang and told me they don't have flowers and they only have 1kg option for the same cake. I wasn't happy but paid extra as required for the bigger cake eventhough we don't need it as it is only for 2 people and I requested them to deliver the cake as early as they can as he still has many medications and goes to sleep by 7 or 8pm max which they agreed.
Keep reading as it gets better from here. Cake was delivered at 7.30pm Indian time and delivery man said it is just a normal cake and not sugar free! I would've cancelled my order if they could have said they didn't have sugarfree option. Getting a vanilla 1kg cake from our local store and charging 5 times the price and totally messing up the order and ruining.
I gave them 24hours to resolve the issue but they just closed my case wishing me to serve me in the future. So here is the review you asked for. I wish i had read reviews.
Thank you S*** to India. Stop your business or rename with the name I suggested.
Thank you for providing us with the order number.
We are extremely sorry for the way this order was treated. We are proceeding ahead with a full refund. You will receive an email once the refund is processed.
Once again, truly sorry for the inconvenience caused.