W l.

I placed an order online on Labor Day weekend. I STILL DO NOT have it and it STILL has NOT been fulfilled. I placed a second and a third order subsequently. Most of those orders have not been delivered either. Yet after multiple calls and emails, Zero, Nada, Nil, Nothing from them. NOONE in their customer service can give me an ANSWER as to why or offer any solutions. Secondly, the order summary will NOT open online no matter what device I use. Next, there is no online Chat except some antiquated system that is extremely confusing. Ive even emailed CS as suggested and indicated on their online page and NOTHING> LITERALLY no communication at all. They owe me a refund and I cant even get anyone to offer me that. Why? What is wrong with the company? Is the CEO or board inexperienced AND inefficient in retail? Are they going bankrupt? Do they NOT want to continue to thrive and succeed?. And PLEASE DO NOT GIVE ME THE SAME OLE EXCUSE THAT EVERYONE SEEMS TO STILL BE USING IN BUSINESS to make up for their inadequacies that its due to Covid 19 and the young workers in the economy. Either get it together and become the company you were 20 plus years ago or CLOSE DOWN and stop offering products and taking people's money without fulfilling orders. I mean SERIOUSLY "TERRITORY AHEAD SEEMS ABYSMAL". Maybe Territory Behind is more appropriate. FRUSTRATED CUSTOMER