Yana D.

I have nothing but but bad experience with customer service!
I have bought expensive sunglasses which has manufacture defect and I had to change them in 3 days.
At the shop they told me it's will take 14 days to change, as they have to send for evaluation!
I called after 15 days asking where my glasses are, they told me something which made no sense to me!
And they told me they will
Ship immidiately!
They didn't ship immidiately and sent me email saying your glasses are with us please pass by shop and collect them!

I'm so disappointed in such a service and the manufacture defect which happened with such an expensive sunglasses!
This thing has to not happen and if they happened my
Issue had to solved immidiately!
Instead of that they took me thought super long procedure and I had bo glasses at the event for which I bought them!
Gucci is market not a luxury brand to me anymore with such a service!