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Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!
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