Zada A.

DO NOT BOOK through them because there is a chance you will end up with nowhere to stay and out of the money you paid to them.

I booked a hotel through them for New Year's weekend 2019. When I arrived at the address on my itinerary, there was a vacant building. I looked for signs showing they had moved and saw nothing. I called the number for the hotel and got no answer. I had to stay in a MOTEL 45 minutes outside of Miami. When I contacted them they said they could not give me a refund. I even had pictures of the place with the "For Lease" sign in the window. The rep told me they contacted the hotel so I tried the number again myself. I did get through to somebody at the hotel that day and they informed me that they did have a DIFFERENT ADDRESS and they share a building so ANOTHER NAME was on the outside. Without speaking to someone, there was no way for me to know this! The credit card company (Citi) took their side because of Hotwire's "no cancellation, no refunds" policy (even though I didn't cancel or stay there). They ROBBED ME of my $515. No services were rendered because they provided me with inaccurate information and did not care enough for their customer to admit or fix their mistake.