Zeigh O.

Very likely you are already a Royaura.com (just one of the websites traced back to TedHair Limited, Hong Kong Companies Registry *******) customer and are here because something went wrong. I feel your pain. Based upon other bad experiences from most international retail, I usually do my research into their policies and especially the business address first. Sadly I clicked on buy before doing that with Royaura.com. Same mistake. Same outcome.

Nine days just to to get my items into shipping from China. One item arrived within two weeks. The other was last seen 30 days ago just 500 miles away in the USA. All USA carriers would consider the shipment officially lost at this point. Unfortunately, there has been an almost daily email banter of excuses and inconsistencies on the party of Royaura.com. Wrong tracking numbers, "COVID blockade", and more. One message alleged that my shipment was unable to be delivered because I had moved, complete with screenshot. However, using that same tracking number found a completely different address and circumstances lending one to believe that some amount of digital manipulation had been involved. This poor customer service borders on unethical and seems to be a trend in reading other reviews of this company. Thankfully, AMEX stepped in and initiated a charge-back with little review, which speaks volumes in itself.

The item that did get delivered was cartoonishly too small for international sizing standards and was basically just a photo print of actual quality textiles. Returning the garment under the Royaura.com policy would waste further money and time all for the gamble that I might end up in the same place again.

If you are lucky enough to be doing such pre-purchase research yourself, consider this solid validation that you should delete Royaura.com from your browser permanently.

A mortgage company's reputation is based upon ALL employees who handle a loan, including their subcontractors. You pay them the ridiculous fees charged to know their jobs. Sadly, the loan processor in my account dropped the ball so bad that my review of Amerisave cancels out really good work done by the loan agent.

Multiple mistakes were made involving the official approved status on my loan that kept changing (even with excellent credit and a secure pension), a closing date that had to be cancelled at the last minute due to deficient documentation, another closing date jeopardized due to the same issue, and incorrect answers to very specific questions about how cash-out payoffs would be handled. All of this caused more inconvenience and frustration than the average customer should have to endure with the mortgage industry. I detailed all of these issues with the Amerisave Customer Satisfaction Department in an effort to help them address some internal problems for future customers, but never received a single reply.

While I was finally able to get my home refinanced and babysat all those details after the closing that should normally be seamless, I just can't recommend Amerisave to anyone. All businesses make mistakes. The difference between the good ones and bad ones are how those companies acknowledge the problem(s) and then learn from them. I have no reasonable expectation that Amerisave has done either.

NOTE: If you happen to be reading this BEFORE your cash-out home refinancing loan closes, your payments to creditors (not your old mortgage) WILL NOT be wired to them regardless of what anyone at Amerisave states. Solidifi is the title company used and they actually overnight a check made out for a creditor(s) to the borrower, who then has to quickly resend it all over again. (Microscope required to read this disclaimer on one of the many forms signed at the closing.) A simple overnight envelope delivery is over $60 now! Ridiculous and wasteful, especially when I specifically asked Amerisave in writing how such payments would be handled and told otherwise. A customer who is not paying attention here could loose allot on interest and late payment fees.

Ordered two "36-Pack Sharpie Pens" through Google Shopping, received only two new bare pens. Google Shopping stated the advertisement was in error and full refund warranted. Returned items, but Save Dollar Store kept $5.50 because of "open package". Several other customers reporting exact same thing over the previous four years. Taking extensive work to get Google Shopping to step in and correct this and will probably have to file an AMEX complaint. Shopper BEWARE!