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Update: Clearly mailed a case to me yesterday.
Original: I spent $238.35 on one pair of glasses. When I received it, I was surprised that the glasses had no case. I contacted customer service #1 right away and was told that she would put a request on my order. After half month, I still did not get either case nor update. Then I contacted customer service #2. I was told the same as service #1 which means that either the service #1 did not put in the request or no one took care of the request. I was told that I would be contacted within 24 hours, and now it is 48 hours still no feedback. Clearly pretended to solve the problem and let the return date expire.
Tip for consumers:
Clearly.ca is good at 24/7 custom service, but maybe the customer service doesn't have the authority to solve the problem. So after the conversation, they can only say that we will put in the request, and then you will not hear feedback.
Products used:
Eye Glasses
Zh L.'s review of Clearly earned 10 Very Helpful votes
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I have received excellent sales after market service from management. I appreciate their effort...
Oh no! We're so sorry to hear about this Zhong. We can see that two shipments were sent to you with this already, although we are unsure why they are not being received. We'd like to follow up with you directly so we can further investigate this, so we look forward to hearing from you very soon. We appreciate your patience and understanding while we get this sorted out. - AC