Dressafford Questions & Answers

Here’s what consumers have asked with answers from Dressafford staff and previous consumers.

6 questions answered

0% answered in 1 day

Question:

What is your return policy on a non-custom dress What is your return policy on a non-custom dress

Answer:

Hi Dawn, you can refer to our return policy here, https://www.dressafford.com/article/return-policy.html Kindly note we do not do full refund since all dresses are made from scratch. :)

By Dressafford C., over a year old

See more answers (2)

Question:

Where is this company located?

Answer:

This company is located somewhere in China. Not sure what city.

By Lynn M. over a year old

Question:

Your website keeps going down, and i have not been able to place an order...can you help? susan Your website keeps going down, and i have not been able to place an order...can you help? susan

Answer:

Hi Susan, Sorry for any inconvenience may cause you. Our site was functioning smoothly. :) If you need help You can always reach to our support team at support@dressafford-service.com anytime you want. They will help you walk through the whole dress-hunting process.:) Have a nice day! Best Regards, Alex

By Dressafford C., over a year old

Question:

Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses." Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses."

Answer:

All the dresses are made from scratch on our site. Ordering multiple dresses to try on will increase production time frame and If you decide only to keep one all those you do not like will be discarded since we seldom resell dresses... All customers wish to get brand new dresses. It will be a waste of time and money. Hope you can understand. Thank you. Best Regards, Alex

By Dressafford C., over a year old

Question:

Yes, is there a customer service phone number to talk to an actual person

Answer:

No phone number is offered. They are in China and do offer an online chat.

By Lynn M. over a year old

Question:

Hllo my name is jocelin how long does it take for a dress to be ready and delivered Hllo my name is jocelin how long does it take for a dress to be ready and delivered

Answer:

We ordered a custom prom dress with specific measurements (not a standard size) on March 15 and it arrived today, just 2 weeks later. Amazing!

By Michelle B. over a year old

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Dressafford Questions & Answers

What is your return policy on a non-custom dress What is your return policy on a non-custom dress

Where is this company located?

Your website keeps going down, and i have not been able to place an order...can you help? susan Your website keeps going down, and i have not been able to place an order...can you help? susan

Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses." Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses."

Yes, is there a customer service phone number to talk to an actual person

Hllo my name is jocelin how long does it take for a dress to be ready and delivered Hllo my name is jocelin how long does it take for a dress to be ready and delivered

Are sizes true to size for wedding dresses

M20210414-23738 i need to change from size 8 to size 10 please help

Hi ! do you deliver to houston usa?

Can’t see your question? Ask to get answers from the Dressafford staff and other customers.

Dressafford Questions & Answers

What is your return policy on a non-custom dress What is your return policy on a non-custom dress

Where is this company located? Where is this company located?

Your website keeps going down, and i have not been able to place an order...can you help? susan Your website keeps going down, and i have not been able to place an order...can you help? susan

Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses." Is it frowned upon to order multiple dresses to try on? the return policy says, "we may reject your return request for ordering multiple dresses."

Yes, is there a customer service phone number to talk to an actual person Yes, is there a customer service phone number to talk to an actual person

Hllo my name is jocelin how long does it take for a dress to be ready and delivered Hllo my name is jocelin how long does it take for a dress to be ready and delivered

Are sizes true to size for wedding dresses

M20210414-23738 i need to change from size 8 to size 10 please help

Hi ! do you deliver to houston usa?

Where can i find the shoes that your models are wearing?? i'm ordering a champagne tea length to celebrate our 50 th wedding anniversary and i love th

Can’t see your question? Ask to get answers from the Dressafford staff and other customers.

Where is this company located?

Yes, is there a customer service phone number to talk to an actual person