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ElanLinen Questions & Answers

115 reviews
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Here’s what consumers have asked with answers from ElanLinen staff and previous consumers.

4 questions answered
0% answered in 1 day
Question:

Hi, i just visited elan linen wbesite, i am confuse to have purchase. all bedding brands are available which i love to buy and prices are also very attractive. reviews are good and bad and i knew these are part of every business. can anyone let me know these are orginal brands bedding? waiting for reply!

Answer:

Hi Sanne, they have original products so they're genuine and 100% authentic. Happy shopping

By Densine J.
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Question:

How do you get in touch with them. they don't answer phone or emails. have you been to consumer all airs or a current affair about them?

Answer:

I tried to buy from them but couldn't speak to anyone sensible, despite leaving many messages and exchanging many emails. If they won't talk to me before they get my money, I wonder how bad it is after they get my money. They don't deserve your $ and you don't need the risk. I'm happy to pay $20 more elsewhere. Obviously why they don't use paypal- despite claiming that they do-there would be too many refunds. Take a wide berth.

By Too H.
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Question:

I have registered on your site but i am unable to log in and view my orders. i placed an order on the 1/12/15 and my card was debited $128.65 by store id 61390149494 i did not relies this was elan linen. i have not received any confirmation emails regarding my order nor have i received my order. i thought my order had not gone through so i have now placed another order this morning 8/12/15 for the amount of $132.94. after contacting my bank i was advised that my original order had been debited from my account on the 1/12/15 by your store. i need to cancel the 8/12/15 order for the amount of $132.94 immediately. please advise when you will be sending my item ordered on the 1/12/15. i would also like to know why i can not log into your site and view my orders and cancel them. please contact me immediately. if i do not have any contact from you within the next 24 hours i will arrange an investigation via my bank and contact department of fair trading for non delivery of goods.

Answer:

Hi Jenny, Can you please forward your queries to sales@elanlinen.com.au as this is not our official page. Nonetheless I have passed on your enquiry to the relevant person who will be looking into this matter and contact you if it has not been done so till now. Cheers

By Chris M.
Question:

I'm getting a little concerned. paid for #100002976 on 23. 11. 15 and have heard nothing since. is it in stock? if not please refund my payment margaret parsons marg_p1@big[pond.net.au

Answer:

Hi Margaret, Your order is on its way to you already, please track here: www.auspost.com.au: Tracking ID- TUQ0016884 Thank you.

By Shah A.
Question:

Re. : inv-00065412 could you please let me know the status of my order? thanks

Question:

Hello, ive got a question?

Question:

Good morning. with reference to your reply to my email regarding the nappy pails, can you definitely confirm that you will be receiving further stocks in mid july? i sent you an email back but as yet you haven't contacted me about my concerns. i have also tried to contact you by phone but all i can do is leave a message... no one is answering. what is going on?

Question:

Order 100004072 my items were not in stock despite this my credit card was debited in april though stock not due to arrive until august. i cancelled my order and my refund was promised within 5 to 7 days. this has not happened. i have never known any internet company to take so long to process a refund. can you please chase this up for me

Question:

Hi, elan linen - i would like to know why some people have written poor reviews of your business and why others seem to be sent the items that they have paid for? it seems strange to me that a "business" could operate in this way. how do you pick who you actually send purchases through to? is it at random or just when you feel like it? or maybe do you not actually have the items, as people that have reviewed you have said and then you just decide that you will never send them? please get back to me re: my questions. i would be very interested to hear how your business works.

Question:

I placed an order 2 feb 10003603. i've called with no answer, sent emails only to be given automatic response. refund my money.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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