Orchard Questions & Answers

Here’s what consumers have asked with answers from Orchard staff and previous consumers.

21 questions answered

14% answered in 1 day

Question:

How do i know the battery's in good shape? How do i know the battery's in good shape?

Answer:

For iPhones, there is a setting menu where you can compare the current battery capacity to when it was new. Not sure how much we can trust Apple with this setting, but it is there. The "Very Good" conditioned iPhone was at 84% battery capacity when purchased.

By Sang H. over a year old

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Question:

How do you get paid through orchard? do they send a check in your name, do you have to have a paypal account or something? How do you get paid through orchard? do they send a check in your name, do you have to have a paypal account or something?

Answer:

You can request a cheque, too

By Brent S. over a year old

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Question:

How long does it take to ship? How long does it take to ship?

Answer:

Took 3 business days to get from toronto to Kingston!

By Britney M. over a year old

See more answers (3)

Question:

When you order a used phone from orchard, does it come with the charger, cable and other accessories? When you order a used phone from orchard, does it come with the charger, cable and other accessories?

Answer:

You can choose to buy these - it is an inexpensive add on.

By Kristi L. over a year old

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Question:

Are or had iphones prices in us or canadian dollars. Are or had iphones prices in us or canadian dollars.

Answer:

Hi Uli, That's a great question! We've made some changes to our service that directly impacts the sale of your phone. Here's what you need to know: As of June 2017, Orchard is no longer going to be buying or selling phones in the US. Instead, Orchard will continue to run our Canadian marketplace while also focusing our efforts on new and existing partnerships. All our prices are in Canadian dollars and we offer free shipping anywhere in Canada! =)

By OrchardSupport -. over a year old

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Question:

My question is how do i deal with the following on my iphone 4s i bought from orchard in march 2017? :takes info for the calendar that shows up on my ipad but not on the phone :will no longer play sound, as in cbc radio, memos, etc, yet still rings upon a call or timer :after 100% charge and only email and text use shuts off in less than 3 hours My question is how do i deal with the following on my iphone 4s i bought from orchard in march 2017? :takes info for the calendar that shows up on my ipad but not on the phone :will no longer play sound, as in cbc radio, memos, etc, yet still rings upon a call or timer :after 100% charge and only email and text use shuts off in less than 3 hours

Answer:

I don't know if Orchard can help you. If you want help from them, you should contact them directly. Make an appointment at an Apple Store or call Apple iCare. Even if it's well out of warranty they'll run some diagnostics to check things (you may want to back everything up before you call). You can also do a factory reset (but back everything up first!).

By Sarah G. over a year old

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Question:

When will i be notified about the sale of my iphone? how long in the price that i was quote valid? When will i be notified about the sale of my iphone? how long in the price that i was quote valid?

Answer:

30 days from the quote you received when you register. You will receive you money and the end of the selling window that you choose.

By Wilda T. over a year old

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Question:

Does iphone 6s have an easy to use gps. birdbear41@icloud.com Does iphone 6s have an easy to use gps. birdbear41@icloud.com

Answer:

Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!

By OrchardSupport -., over a year old

Question:

Do you carry mac book Do you carry mac book

Answer:

Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.

By OrchardSupport -., over a year old

Question:

Do you take walkins? do you have any xr available Do you take walkins? do you have any xr available

Answer:

Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.

By OrchardSupport -., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Orchard Questions & Answers

How do i know the battery's in good shape? How do i know the battery's in good shape?

How do you get paid through orchard? do they send a check in your name, do you have to have a paypal account or something? How do you get paid through orchard? do they send a check in your name, do you have to have a paypal account or something?

How long does it take to ship? How long does it take to ship?

When you order a used phone from orchard, does it come with the charger, cable and other accessories? When you order a used phone from orchard, does it come with the charger, cable and other accessories?

Are or had iphones prices in us or canadian dollars. Are or had iphones prices in us or canadian dollars.

When will i be notified about the sale of my iphone? how long in the price that i was quote valid? When will i be notified about the sale of my iphone? how long in the price that i was quote valid?

Does iphone 6s have an easy to use gps. birdbear41@icloud.com Does iphone 6s have an easy to use gps. birdbear41@icloud.com

Do you carry mac book Do you carry mac book

Do you take walkins? do you have any xr available Do you take walkins? do you have any xr available

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