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JoannesDress.co.uk Questions & Answers

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I have ordered a dress for my wedding next Friday it was placed as rush order and the total cost was £208.86, I cannot trace the order on the online account and now no-one will reply to my email enquiries, I would like a full refund immediately, this is appalling customer service, I will be forced to take this further with consumer rights and will be taking legal action, please get in touch!

asked by Lorna S. on 8/17/16

2 Answers
Thumbnail of user janee72

Hello, I would also like to take legal action against this company, they truly are shocking. I had to order my bridesmaids dresses again after they refused me a refund. I spent £480 with them and the dresses were SHOCKING.

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Thumbnail of user shirleyw65

If you paid by Visa Card you can apply to your bank for a disputed transaction. You will have to forward all communication with the company and their responses. It took only 3 weeks for me to get a refund from Barclaycard

Helpful  (-1)

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