- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from JTV staff and previous consumers.
As a longtime shopper, I can vouch that the gemstones are real. If it's a lab-created version of more expensive gems (i. E. Lab Emerald, Lab Ruby, CZ, etc), the title & description will reflect that. Although quality control is hit & miss, I've tested/appraised hundreds of stones from JTV & haven't had any issues with authenticity. Their treatment disclosures are pretty good for the industry. Might I suggest perusing eBay, too? Lots of resalers (like me) can offer better prices on legit stones & jewelry... plus you get the benefit of knowing your seller has already checked for cracks, chips, etc. To be safe, only buy from US sellers & ask questions to ensure they can respond with some knowledge about their goods. Good luck to you! -Rachel (SpenDen-Jewelry-4-College-Funds)
Go read my review, I'm toasted several pictures also. They are as legit as Macy's, Zales Jewelry, eBay go check them out it's real simple. Do your homework
Great question Theresa! JTV currently accepts Visa, MasterCard, Discover, American Express (and the debit cards backed by any of the previously mentioned companies), the JTV Gift Card as well as PayPal and our own private-label retail credit card, JTV® Preferred Account. Learn more at the link below! https://www.jtv.com/help/orders
I have several pieces of Moissanite set in Platineve and have not had any problems. I've had some of my pieces for a few years and am happy with the way they have held up. Moissanite is more expensive than CZ's and I wouldn't expect anything less from Charles & Colvard to set these stones in to. Hope this helps!
Hello Alesia, we apologize greatly for your experience with your ring. We stand behind our product as advertised and urge you to contact our customer care team at 800.619.3000 (8am-11pm EST, M-F), email us at customercare@jtv.com, or on our Facebook and Twitter so that we can assist you further. Within 30-days of purchase you can return any item for an exchange or return if you're unhappy. We also offer Jewel Safe on the majority of our items at the time of purchase that extend the warranty on an item to a full 2 years after purchase, it will cover any damage, plating or loss of stones!
Difficult to size sterling silver. Many silver pieces are bathed in platinum as well to reduce tarnish.
Thank you Ronald for your feedback and your suggestion which will be forwarded to our broadcast team for review. We have several men who purchase regularly with us. Please use this link to view our men's jewelry on JTV.COM: https://www.jtv.com/category/jewelry/mens/_/N-1930663641
Hello Tony, you can call us at 800.619.3000 and speak with a customer service agent 24/7. If you have a complaint you would like to report, we do have supervisors on staff as well. You can also contact us through email at customercare@jtv.com, or on our Facebook and Twitter.
Hello Robin! The purity of silver lands on a numeric scale, or rating system, based on 1,000. Sterling is an alloy with 925 parts silver and 75 parts copper. A stamp, called a quality mark, will tell you how many parts of silver make up the ring. In the U.S., the marking will typically read 925,. 925 or S925! We love silver because it is durable and versatile! Here at JTV we offer a Rhodium Plating which is a noble metal in the Platinum family which coats our Silver which allows for increased toughness and even brighter shine! Please let us know if we can be of any additional assistance, we love to help!
