Here’s what consumers have asked with answers from Lucy in the Sky staff and previous consumers.
Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) - Kate
Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) - Kate
Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) - Kate
I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. In the end the skirt fit very snug and my booty looks great in it. It fits exactly to measurements specified in the skirt section for sure!