MyFax Questions & Answers

Here’s what consumers have asked with answers from MyFax staff and previous consumers.

6 questions answered

0% answered in 1 day

Question:

Anyone got a solution to cancel the account without having to call their poor unhelpful customer service? Anyone got a solution to cancel the account without having to call their poor unhelpful customer service?

Answer:

Hello Helen M, Thank you for your message to us, You may cancel your MyFax account directly online (Update Account> Billing Tab> Next payment Date), through our 24/7 phone support at 1-866-378-2373 or through our live chat support available using the direct link provided- https://www.myfax.com/support. If you would like me to assist you directly, please message us at socialsupport@myfax.com with your account details and we will be happy to help. Thanks so much,^MS

By MyFax S., Customer Support Specialist IV | J2 Global™ Social over a year old

Question:

Hi, i would like to cancel my subscription. i only needed to send one fax, and will never need it again. Hi, i would like to cancel my subscription. i only needed to send one fax, and will never need it again.

Answer:

Hello Marina, Thank you for your message to us. We do provide 24/7 customer support at 1-866-563-9212 or through our online chat available at https://www.myfax.com/cancel. If you would like me to assist you directly, please message me at socialsupport@myfax.com with your account details and I will be happy to help. Thanks so much,^FM

By MyFax S., Customer Support Specialist IV | J2 Global™ Social over a year old

Question:

If the service does not work out, how long does it take to cancel the service? reed greene, boerne, texas If the service does not work out, how long does it take to cancel the service? reed greene, boerne, texas

Answer:

Hello Reed, should you decide not to keep your account with us, we do provide 24/7 phone support at 1-866-563-9212 as well as live chat available on the website at https://www.myfax.com. If you use the mobile App for iOS or Android you may email support from within the settings field to action this request. We can confirm closure once we have validated security. Please also feel free to message our team at socialsupport@myfax.com for additional assistance. Thank you,^FM

By MyFax S., Customer Support Specialist IV | J2 Global™ Social over a year old

Question:

Yes. why is their customer service so awful! simple requests were denied, and they were rude, and kept me on hold an inordinate period of time. Yes. why is their customer service so awful! simple requests were denied, and they were rude, and kept me on hold an inordinate period of time.

Answer:

It is a scam service, they will not fix your problem, cancel and call your bank for a charge back. They are offering a service they do not provide.

By etcthunder Q. over a year old

Question:

Just signed up for a 30 day free trial, but my credit card has been charged $14.00 yesterday. why? Just signed up for a 30 day free trial, but my credit card has been charged $14.00 yesterday. why?

Answer:

Because they can. I am sorry if that sounds flippant, but it is the truth and there is no other logical reason for it. Please note that they don't charge by the page, but rather by the minute and they purposely use a very small bandwidth to send pages.

By Becky C. over a year old

Question:

I am trying to cancel my account but do not remember my user name or password. i tried many but they do not seem to work. I am trying to cancel my account but do not remember my user name or password. i tried many but they do not seem to work.

Answer:

If they canceled your account, the login won't work! Mine doesn't work anymore and I know for sure that it's right.

By Kala C. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

MyFax Questions & Answers

Anyone got a solution to cancel the account without having to call their poor unhelpful customer service? Anyone got a solution to cancel the account without having to call their poor unhelpful customer service?

Hi, i would like to cancel my subscription. i only needed to send one fax, and will never need it again. Hi, i would like to cancel my subscription. i only needed to send one fax, and will never need it again.

If the service does not work out, how long does it take to cancel the service? reed greene, boerne, texas If the service does not work out, how long does it take to cancel the service? reed greene, boerne, texas

Yes. why is their customer service so awful! simple requests were denied, and they were rude, and kept me on hold an inordinate period of time. Yes. why is their customer service so awful! simple requests were denied, and they were rude, and kept me on hold an inordinate period of time.

Just signed up for a 30 day free trial, but my credit card has been charged $14.00 yesterday. why? Just signed up for a 30 day free trial, but my credit card has been charged $14.00 yesterday. why?

I am trying to cancel my account but do not remember my user name or password. i tried many but they do not seem to work. I am trying to cancel my account but do not remember my user name or password. i tried many but they do not seem to work.

Can’t see your question? Ask to get answers from the MyFax staff and other customers.