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Here’s what consumers have asked with answers from Oak & luna staff and previous consumers.
I purchased a 10k gold necklace and emblem for Oak & Luna and got it two weeks after ordering. It was the thinnest and cheapest jewelry I have seen but my wife said she liked it, so I ended up keeping it and it broke a week later. Trying to get a replacement has been impossible, they keep telling me I will receive a return label by email in 24 to 48 hrs and I never get it. I somehow get daily advertisements from them but they can't seem to email me my label. Only could chat to communicate BIG RIPOFF
I did not choose them. I was asked for a specific item and purchased it as a gift. Will never, ever purchase from them again,. No matter how good (or bad) the quality. They blamed FedEx for their own mistake (I have proof of that) and never apologized for the late delivery assuming their responsibility. I cannot support a company that blames another company for their mistakes.
They blame FedEx for a delivery that they sent out late -as per their own confirmation of shipping email, and FedEx date stamped envelope.
Dear Meghan, thank you for your feedback. Our customer service team is always available for you also in Social Media (Facebook, Instagram) or you can fill in our contact form on the website. Kind regards,
