Pristine Auction Questions & Answers

Here’s what consumers have asked with answers from Pristine Auction staff and previous consumers.

15 questions answered

7% answered in 1 day

Question:

Just exposed to your site. need to feel good about authenticity before i bid. Just exposed to your site. need to feel good about authenticity before i bid.

Answer:

All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com

By Michael J. over a year old

Question:

What does max bid mean? i am trying to bud on a hersey What does max bid mean? i am trying to bud on a hersey

Answer:

The maximum bid format allows you to enter a higher maximum hidden bid without the actual bid immediately jumping to that price. When a maximum bid is entered, the system will automatically bid on your behalf (only when necessary) up to your maximum.

By Jared K., over a year old

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Question:

If i win a bid on a item, will i be paying just the bid price or the bid price and with the retail price included? If i win a bid on a item, will i be paying just the bid price or the bid price and with the retail price included?

Answer:

You will pay your final bid price plus the buyer's premium of 16%. The only other cost would be the shipping cost which is in direct relation to our cost to ship an order. We offer combined shipping rates and even allow multiple invoices to be combined in order to keep shipping costs to a minimum.

By Jared K., over a year old

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Question:

I won an auction on 2 hockey jerseys over a week ago. it has been over 5 days since they charged my card and still no word if they have shipped the items or any communication. has anyone else had this issue? getting frustrating!! I won an auction on 2 hockey jerseys over a week ago. it has been over 5 days since they charged my card and still no word if they have shipped the items or any communication. has anyone else had this issue? getting frustrating!!

Answer:

David, Orders typically ship within 3-5 business days, often faster. Once the package is prepared, you will receive an e-mail with tracking details. You can also check tracking details anytime by logging into your account and access your invoice dashboard from the menu in the upper right corner. Please feel free to reach out to our team by e-mail to help@pristineauction.com or by phone 602-626-5218

By Jared K., over a year old

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Question:

Why with the seller premium? to get more money righr! Why with the seller premium? to get more money righr!

Answer:

The premium is a necessary in order for us to be able to provide our service. Every auction house has a premium, and we do our best to keep it as low as possible. Our premium is significantly lower than our major competitors.

By Jared K., over a year old

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Question:

A lot of the jerseys seem to not have logos on the front in the pictures. is there actually a logo on it when u buy it or no?

Answer:

Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.

By Jared K., over a year old

Question:

Here is a link to the review i mentioned in regards to stickers. they were peeling https://www.sitejabber.com/reviews/pristineauction.com#909

Answer:

Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.

By Jared K., over a year old

Question:

I am interested in bidding on some items, but recently read a review about putting signed stickers on helmets. is this a common practice? thanks I am interested in bidding on some items, but recently read a review about putting signed stickers on helmets. is this a common practice? thanks

Answer:

Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?

By Jared K., over a year old

Question:

I have a few pristine auction item numbers i would like to check. how do i do that? I have a few pristine auction item numbers i would like to check. how do i do that?

Answer:

All you have to do is Google the grading company whether it's PSA or Beckett and you can put the number in and it will tell you what it is.

By Jason A. over a year old

Question:

I bought a jersey and held it to combine but lost the other bid . how do i get it shipped out? I bought a jersey and held it to combine but lost the other bid . how do i get it shipped out?

Answer:

You have 14 day's to complete the transition. So if you want to wait and try again for the other item that you want to bid on you have time. If not on the top right where you sign in click on that and you will see awaiting payment then you can complete your purchase.

By Jason A. over a year old

123

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Pristine Auction Questions & Answers

Just exposed to your site. need to feel good about authenticity before i bid. Just exposed to your site. need to feel good about authenticity before i bid.

What does max bid mean? i am trying to bud on a hersey What does max bid mean? i am trying to bud on a hersey

If i win a bid on a item, will i be paying just the bid price or the bid price and with the retail price included? If i win a bid on a item, will i be paying just the bid price or the bid price and with the retail price included?

Why with the seller premium? to get more money righr! Why with the seller premium? to get more money righr!

A lot of the jerseys seem to not have logos on the front in the pictures. is there actually a logo on it when u buy it or no? A lot of the jerseys seem to not have logos on the front in the pictures. is there actually a logo on it when u buy it or no?

Here is a link to the review i mentioned in regards to stickers. they were peeling https://www.sitejabber.com/reviews/pristineauction.com#909 Here is a link to the review i mentioned in regards to stickers. they were peeling https://www.sitejabber.com/reviews/pristineauction.com#909

I am interested in bidding on some items, but recently read a review about putting signed stickers on helmets. is this a common practice? thanks I am interested in bidding on some items, but recently read a review about putting signed stickers on helmets. is this a common practice? thanks

I have a few pristine auction item numbers i would like to check. how do i do that? I have a few pristine auction item numbers i would like to check. how do i do that?

I bought a jersey and held it to combine but lost the other bid . how do i get it shipped out? I bought a jersey and held it to combine but lost the other bid . how do i get it shipped out?

Can’t see your question? Ask to get answers from the Pristine Auction staff and other customers.

A lot of the jerseys seem to not have logos on the front in the pictures. is there actually a logo on it when u buy it or no?

Here is a link to the review i mentioned in regards to stickers. they were peeling https://www.sitejabber.com/reviews/pristineauction.com#909