Here’s what consumers have asked with answers from Vinlady staff and previous consumers.
You cannot reach them via their email link and they do not provide any other option for contact
I would say scam. I ordered one thing, and got sent a completely different item, which I then was not allowed to return (it's been a week or two of back and forth emails with me asking for them to send me a return address and either refund my money or send me the item I ordered, which they have not.)