• Vinlady

Vinlady

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Overview

Vinlady has a rating of 1 star from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vinlady most frequently mention customer service, and return address problems. Vinlady ranks 934th among Clothing Other sites.

  • Service
    37
  • Value
    39
  • Shipping
    39
  • Returns
    35
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
27
41
See all photos
How would you rate Vinlady?
Top Critical Review

“Beyond horrible!”

Susanne D.
9/26/23

Just like everyone else I ordered 3 outfits and revived 3 horribly ugly humongous sweatshirts. I emailed the company. They don't care. PayPal says I have to ship the 3 items back to China for my refund! The disgusting shirts aren't worth $5.00. I would loose money shipping them back Plus the scammers would find some way to lose it. I'm so sick about this and disappointed in myself. Anyone have any luck with PayPal? PayPal didn't protect me, like they claim.

Reviews (55)

Rating

Timeframe

Other

Thumbnail of user julies3242
1 review
0 helpful votes
January 13th, 2024

Otherwise why have we all been deFRAUDED BY BANKS COLLUDING as refuse to refund by negligence likewise complaints systems when in uk there are laws & surely theft with CS using post office/royal mail techniques to enable re customer no care just rip off.

Products used:
Over £130+ goods not arrived or problems addressed

Thumbnail of user susanned78
1 review
1 helpful vote
September 26th, 2023

Just like everyone else I ordered 3 outfits and revived 3 horribly ugly humongous sweatshirts.
I emailed the company. They don't care. PayPal says I have to ship the 3 items back to China for my refund! The disgusting shirts aren't worth $5.00. I would loose money shipping them back Plus the scammers would find some way to lose it. I'm so sick about this and disappointed in myself. Anyone have any luck with PayPal? PayPal didn't protect me, like they claim.

Products used:
Completely Wrong order of clothing was sent. I wouldn’t even donate these items they are disgusting looking. Horrible fabric and huge.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimk1031
1 review
17 helpful votes
November 12th, 2022

We purchased a large order in August of 2022 and were informed that we should expect delivery September 15 at the latest. After attempting to track the package with no success, we reached out to customer service weekly since then. It is now November 12,2022 and no order and no return expected. Last communication states that if the package is lost, they will file a claim and then once they are compensated, they will refund us for an order never received? Stay away from this company. Shady.

Tip for consumers:
Be very careful about purchasing from this company. Questionable returns and shipping and tracking. We had to cancel our credit card after encountering problems locating our order (which we never received after 3 months) and never received a refund.

Products used:
Never received my products!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user eileenp234
1 review
7 helpful votes
January 27th, 2023
Verified purchase

I received my order in approximately 5 weeks. It finally arrived in the wrong color. I've been trying to return, but customer service does not respond. There is a return address on the package, but I am not sure if its for returning merchandise as there is no name associated with it. It's just a return address.

I am extremely frustrated and disappointed. Actually I would not even give them a star.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tizianap6
1 review
2 helpful votes
July 14th, 2023

I recently ordered 5 tops from this company and received 5 completely different tops in sizes 2 - 4 times bigger than I needed. I e-mailed them same day and they've basically done everything they can to get me to keep the clothes, only offering $30 refund and taking several e-mails before finally giving me a return address. I went to my bank and instigated a chargeback which is a relief. Give this company a wide berth, they make no effort to get your order right, they are not worth your time or money.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user suep582
1 review
4 helpful votes
July 11th, 2023

The picture looked like it would be a light flowing cotton material. The pattern was the same but the fabric, which the label describes as 65% cotton, is thick polyester, absolutely ghastly. I am size 16 so I ordered 3x large, it doesn't go near me, might be OK on a 10yr old chinese child but not Western women. Took 3 weeks to arrive, it will be going straight to the charity shop, won't even bother trying to return it.

Shipping
Quality
Thumbnail of user lesleygauld
1 review
5 helpful votes
June 21st, 2023

Shirt material polyester but described as linen. Paper thin & fitted when described as loose. Size 2xl measured 40inches across bust and hips! Cancelled remaining outstanding items, several emails back & firth but still no refund. Absolute rubbish - do not buy anything from this site!

Products used:
Shirt and 2 piece trousers outfit

Service
Value
Shipping
Returns
Quality
Thumbnail of user ttsmama16
1 review
1 helpful vote
September 19th, 2023

My mother ordered a pair of black sandals from this place and it took weeks for them to send them, when she tried reaching out, the email had blocked her. When she did finally receive the sandals it was pure horror. She is sooo upset! Do not buy from this place! They were originally $40!

Thumbnail of user conniep400
1 review
8 helpful votes
January 14th, 2023
Verified purchase

I made the huge mistake buying from this store. The first dress I ordered was nothing like the picture on the website, but I sucked it up and was able to make it work for me. So I tried again and guess what? That one was a completely different dress from the one shown. I sent that one back. I'm hoping for a refund, but at this point it may never happen.

Products used:
The first one I purchased.

Service
Value
Shipping
Quality
Thumbnail of user tonyaa178
1 review
9 helpful votes
March 22nd, 2023
Verified purchase

Purchased items that never arrived and had no way to contact the company as their email address is not valid and they never provided a tracking number for my package. They sure took payment though
Seems like a scam

Tip for consumers:
proceed with caution as this may be a fake website

Products used:
none of the items i ordered ever arrived. No way to contact the company

Service
Shipping
Thumbnail of user mapleleaf519.cp
1 review
9 helpful votes
April 22nd, 2023

Run from this company! The pic on the left is what I purchased, the one on the right is what I received. I was really looking fwd to getting a pink linen top as pictured. What I got was a blue (polyester?) cheap thing. I did try emailing but it came back saying this wasn't a legitimate email address. I'm disappointed in myself, I usually read reviews to nauseum...I won't make that mistake again. Please do yourself a favour and scroll past this bogus company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneel467
1 review
7 helpful votes
March 25th, 2023

Emails come back as undeliverable, no phone number. Ordered what I though would be a beautiful pink and lace shirt, got something a 2 year old could've made with scrap materials.

Products used:
Shirt - not using!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleym1525
1 review
4 helpful votes
August 14th, 2023

Do not buy from these people, they are a scam I bought 4 items and only one was right, the other stuff I received was not even what I ordered and of other color. I can't believe they get away with this. They need to be shut down. They will take your money before they ship and no way of contacting them, their contact info is a farce.

Tip for consumers:
They need to be shut down they obviously do not care about customer service

Products used:
Only one lady’s top was right

Service
Value
Shipping
Quality
Thumbnail of user annettet242
1 review
2 helpful votes
July 21st, 2023

I saw this website and fell in love with the clothes it's seemed to be real I asked friends if they had ever ordered from there it's been a long time since I placed my order it's sad I'm disappointed. No response to my e mails so I'm guessing it's fake I will be reporting this site to the BBB as a scam.It says it was delivered although I never got it I live in a great neighborhood so I know this package was not stolen and I even have the ring so I know it was never delivered.Don't waist your time energy or money on this website you will be disappointed just like me.

Products used:
I never received my package

Value
Shipping
Returns
Quality
Thumbnail of user laurai573
2 reviews
0 helpful votes
September 11th, 2023

I ordered a floral linen shirt for $50. I received a snowman long sleeved shirt. I tried to contact the customer service by email and was rejected as not a valid email address, twice. Will be notifying PayPal to try to get my money back. Do NOT order from them

Tip for consumers:
Did not receive what I ordered.

Products used:
None-not what Wanted

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieb2753
1 review
12 helpful votes
February 8th, 2023
Verified purchase

This company from China literally has pictures from another company advertising That's what they sell it is Not. I ordered about $150 worth of items and nothing was what I purchased. A pair of white embroidered pants had a cheap iron on and look nothing like the picture that I ordered from. I got what looked like my grandmothers pants. Faults advertisement and thieves. On top of it being completely opposite of the picture nothing like what I purchased the sizes were a joke one was for a 6 foot tall person and the other was a five-year-old child size run run away from this company. It is a rip off.

Tip for consumers:
Runnnnnnnn do not let them steal your money

Products used:
None of the 4 items was wearable, I donated to Salvation Army thrift store

Value
Shipping
Returns
Quality
Thumbnail of user carolek176
1 review
2 helpful votes
September 23rd, 2023

Email claims the order has been delivered but no such luck. Can't reach them by email or phone, therefore out the cost of purchase. Shame on them. Don't waste your money or be lured by nice looking merchandise on the web site, FRAUDS

Tip for consumers:
Not at this time

Products used:
None as they never arrived!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnec505
1 review
2 helpful votes
September 11th, 2023

As a lot of unhappy customers, I too received something I didn't order. (Cheap and nasty that I wouldn't even clean the floor with). After contacting them, they explained that it would cost ME too much money to send the item back and maybe I could keep it or give it away. Then they said "have a beautiful day". Are they kidding me? DO NOT ORDER FROM THESE THIEVES! Spread the word, they have to be investigated and put out of business.

Thumbnail of user elaine.glasby
1 review
1 helpful vote
August 25th, 2023

I ordered and paid for this item in May this year - to date I have not received it despite various excuses as to the delay - now my request for a refund is totally ignored so I therefore resign myself to the fact that I have been ripped off by this company

Elaine Glasby

Tip for consumers:
This company has taken my money and not supplied the goods - will not respond to requests for a refund

Products used:
Didn’t receive the dress

Service
Thumbnail of user irenec393
1 review
10 helpful votes
April 12th, 2023

I bought a blouse that was supposed to be lace & embroidery, and lined. I got a cheap blouse, no lining, no lace and no embroidery. They wanted me to pay to send it back. Paypal got me a full refund.

Products used:
Blouse

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabbym67
1 review
11 helpful votes
February 26th, 2023

The shirt I ordered was listed $24.99. I would be surprised if it cost $1.50 to make. Awful.
Do not waste your money!
Pics from left to right is what I received and the last image it what was listed on the website. Unbelievable! I would give a 0 for overall rating if allowed.

Thumbnail of user catk33
1 review
1 helpful vote
July 23rd, 2023

I ordered a plain black Victorian style dress. I received a tank top with garish yellow and white flowers on it. When I contacted customer service, they hemmed and hawed over several messages and would not send me a return address label, would not allow me to exchange it, and would not refund my money after several requests to do so. They asked first to refund 8 dollars and that I keep the tank top, then offered to refund 15 dollars and that I keep the tank top. I kept insisting I have no use for a tank top and don't want to pay any amount for something I don't want or need. Ridiculous company. Outrageously poor customer service. Complete lies on their website.

Products used:
Nothing they sent. I am trying to send it back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnak1455
3 reviews
13 helpful votes
November 10th, 2022

I ordered three "lovely" dresses. I received three nightgowns with the same colors as the dresses I ordered. The customer service has made this so difficult and scam to return. They told me they could not resale my returned clothes but want me to return them despite the pictures I sent, as they asked. Below are a couple of examples what I ordered and what I received. I was finally told I could have a maximum of a $55 refund and not return the items. I would have given a minus 5 for the stars if that were an option

Tip for consumers:
Don't use them ever. Sizes are way off and colors are not very accurate. I would not be so harsh if they had been fair about a return. If you need to return anything, you are screwed and will do so at a dollar loss.

Products used:
none, I am stuck with three "dresses" which look like nightgowns, nothing like I ordered.

Thumbnail of user mh1017
1 review
2 helpful votes
September 13th, 2023

I can' even give them one star! I ordered three things and didn't get any of the items I ordered. They want you to return their junk to China and pay for the return even though you didn't get what you ordered. They told me that it would be cheaper to keep them and donate them if I want. They are pulling pictures of beautiful clothing from other websites to get you to buy and then sending you something far inferior that in no way resembles what they show! Classic bait and switch! PayPal is being of no help in getting me a refund. I just wish I would have checked the reviews on the internet before I placed the order! The beige lace top is what I ordered. The black flowered thing is what I got!

Products used:
None! They are horrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user virginiai513
2 reviews
7 helpful votes
June 18th, 2023

Made the mistake of making a full order before looking them up online. 3 months later i HAVE NOT received my order

Service
Shipping

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