VIPME FAQ | Sitejabber

Question:

What is the address and procures for returns. everyone talks about having to return items, but no one gives the information i need for it. What is the address and procures for returns. everyone talks about having to return items, but no one gives the information i need for it.

Answer:

I have never been given an authorization to return the items I did not like (which is what my invoice says they require) nor have they given me a shipping address to return the items to. I have sent them more than six emails in the 10 days i have the items with no response, past the sorry that you were not happy with your order. Please let us know what u did not like about the items and which items you wish to keep. I emailed them the response right away and they never answered any other emails.

By Sarah D. over a year old

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Question:

Hello, what is your return address? it is frustrating that i have to question the validity of this business on a separate website just to receive a response form customer service. Hello, what is your return address? it is frustrating that i have to question the validity of this business on a separate website just to receive a response form customer service.

Answer:

Dear Saph T. Could you let me know your email address you used to contact our customer service? I will check for you to see if there is anything wrong causing the late reply. Thanks and sorry for the inconvenience caused.

By Xavier Z., over a year old

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Question:

I purchase a dress but it was too small and the fabric was awful and cheap! i received the item after 18 days and when i wanted to return the item they did not give me the return address (they did not reply my emails! despite they mentioned it the website that for return we should email them and ask for the return address) but did not answer! and now it is over 28 days from shipping (i've received the item a week ago!) and i cannot be refunded anymore! I purchase a dress but it was too small and the fabric was awful and cheap! i received the item after 18 days and when i wanted to return the item they did not give me the return address (they did not reply my emails! despite they mentioned it the website that for return we should email them and ask for the return address) but did not answer! and now it is over 28 days from shipping (i've received the item a week ago!) and i cannot be refunded anymore!

Answer:

Sorry you have unpleasant shopping experience on our site. Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue. For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas. Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem. Thanks.

By Xavier Z., over a year old

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Question:

Have you fixed your customer service problem? i would like to know before i order from the company. thank you Have you fixed your customer service problem? i would like to know before i order from the company. thank you

Answer:

Good luck with that. I'm still trying to return an item.

By Lori S. over a year old

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Question:

Hi i bought 7 dresses from you guys. 3 of them don't fit well. i contacted care@vipme.com 4 times and no one reply my email. i am so disappointed about this company. when i bought clothings from your site, you have no problem taking my money. when i want to make a return, no one replies email. my order no 110972. the purchased was made on june23. salina Hi i bought 7 dresses from you guys. 3 of them don't fit well. i contacted care@vipme.com 4 times and no one reply my email. i am so disappointed about this company. when i bought clothings from your site, you have no problem taking my money. when i want to make a return, no one replies email. my order no 110972. the purchased was made on june23. salina

Answer:

Dear Salina, According to the package tracking info, your package has been picked up at postal facility. Here is the URL you can see the route information: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92748999991473964756143155

By Xavier Z., over a year old

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Question:

Has anyone returned successfully clothing from vipme? i'm about to buy 5 dresses and will keep only one or two. please tell me. thanks! andrea4area@gmail.com Has anyone returned successfully clothing from vipme? i'm about to buy 5 dresses and will keep only one or two. please tell me. thanks! andrea4area@gmail.com

Answer:

Dear Andrea, please contact our customer service at care@vipme.com, our CS colleague will guide you through the return process. Thanks.

By Xavier Z., over a year old

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Question:

How to return items and get refunded. i ordered 5, i want to return 2 of them and is because of size mismatch. How to return items and get refunded. i ordered 5, i want to return 2 of them and is because of size mismatch.

Answer:

Hi, Suvekchha! Sorry for the inconvenience that brought you! Could you please provide me with your order number that we could address you properly? Thanks for your assistance in advance!

By Xavier Z., over a year old

Question:

Why you did not send a confirmation number, when somebody buy something from vipme? Why you did not send a confirmation number, when somebody buy something from vipme?

Answer:

Would you please go back to us your order number and e-mail address that we could send the order confirmation for you?

By Xavier Z., over a year old

Question:

I was wondering about the shoe sizes. are they asian sizes?? I was wondering about the shoe sizes. are they asian sizes??

Answer:

Hi KIM! All of shoes in our website are in US size. Would you please go back to us which shoes you were interested that we could choose the best match one for you? Hear from you and keep in touch~

By Xavier Z., over a year old

Question:

Hi how do i choose for an item to get shipped to the uk? i am only being given an option for us shipments. many thanks. Hi how do i choose for an item to get shipped to the uk? i am only being given an option for us shipments. many thanks.

Answer:

Hi Megan! Sincerely appreciate the enthusiasm and support you placed in VIPme. Thanks for your message! Sorry that we are unable to send to UK at this moment. However, we are seeking any opportunities to expand internationally. Any update information will be listed on our website.

By Xavier Z., over a year old

VIPME Questions & Answers

What is the address and procures for returns. everyone talks about having to return items, but no one gives the information i need for it. What is the address and procures for returns. everyone talks about having to return items, but no one gives the information i need for it.

Have you fixed your customer service problem? i would like to know before i order from the company. thank you Have you fixed your customer service problem? i would like to know before i order from the company. thank you

How to return items and get refunded. i ordered 5, i want to return 2 of them and is because of size mismatch. How to return items and get refunded. i ordered 5, i want to return 2 of them and is because of size mismatch.

Why you did not send a confirmation number, when somebody buy something from vipme? Why you did not send a confirmation number, when somebody buy something from vipme?

I was wondering about the shoe sizes. are they asian sizes?? I was wondering about the shoe sizes. are they asian sizes??

Hi how do i choose for an item to get shipped to the uk? i am only being given an option for us shipments. many thanks. Hi how do i choose for an item to get shipped to the uk? i am only being given an option for us shipments. many thanks.

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