AnimalJam has a rating of 2.7 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnimalJam most frequently mention customer service, non members, and rare items problems. AnimalJam ranks 302nd among Games sites.
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Rollo2500 and Italialuna were bullying me. Once I left, with one of my other accounts that said thank god. Please, if anyone from aj sees this, punish them. I thought this game was for kids.
Based on my daughter's experience, one day you will be hacked and all of your items will be taken away and Animal Jam Support will do nothing about it. As per their policy. All of my daughter's hard work collecting items over the years, using birthday money for memberships, and buying their products to use their special codes, is now obliterated. No grace. There are a lot of scammers in this game. If you let your kid play just count on some tears.
Based on my daughter's experience, one day you will be hacked and all of your items will be taken away and Animal Jam Support will do nothing about it. As per their policy. All of my daughter's hard work collecting items over the years, using birthday money for memberships, and buying their products to use their special codes, is now obliterated. No grace. There are a lot of scammers in this game. If you let your kid play just count on some tears.
Tip for consumers:
Don't
Products used:
Animaljam.com, Animal Jam membership, Animal Jam Subscription box, Animal Jam blind bag & all other sold in store toys.
I have noticed a lot of jammers in Animal Jam are experiencing heavier chat restrictions. I myself have a very hard time chatting about anything! There are times I couldn't say "Ima be at my den," or "I love your outfit!" It has gone so far that there are jammers who can't even say hello! Reviews in AJPW have recalled about these chat restrictions yet the developer response is "it's for Animal Jam safety." Applying heavier restrictions isn't going to make Animal Jam safer, it's just going to make it less fun. If AJHQ wants this game to be safe, they need to improve their reporting system and take action to those who actually need help.
This is a fun game (even though the security is trash). Better upgrade the security (I saw animals teleporting around and changing colors AGAIN a few days ago). Parents: teach your kids to stand up to chat filter dodging bullies and hackers. Tell them not to get upset and just get up and tell the hackers to deal with the fact that they don't care about them stealing pixels. PIXELS ARE ONLY PIXELS ON SCREENS! Kids: Stand up to bullies, trash talk hackers, don't cry over pixels, and avoid scammers. Play safely! -Beware4 (BWYTN).
Tip for consumers:
Trash talk the hackers.
Products used:
Ummm the game lol.
Both my daughters started using animal jam around Christmas. They asked to use some of their Christmas money to purchase gems. I haven't allowed in app purchases before but given it was seen as a Christmas present I agreed. The gems were bought and within days my eldest found herself unable to access the game. It was asking her to enter a password, which she did not have as she had not created an account. To continue playing she was forced to create an account. When she logged in all the items she had bought with her gems had been removed. She was very upset and I had to buy another £25 worth of gems to calm her down - she's autistic and didn't cope well with the unexpected removal of her items purchased with her own money. I am not sure any child would. This also happened to my younger daughter on another device about a week later so the way the game has been coded must mean this happens to everyone. A disgrace, taking money off young kids. I fed back and have not had the £50 back which is what was essentially lost.
Tip for consumers:
Create an account from the outset.
This game used to be my childhood. I used to be able to roleplay Karl Marx. But now there is no free chat. Members are given tons of privilege but free players can barely do anything in the game. As a minimal wage animal, im really saddened by this. Animal jam hates the poor, communists, And also gays. Im currently being cyber bullied online by kinstagram teens and animal jammers because i cant afford glowing claw boots. Recently I've been considering suicide because of this. If they don't want me to kill myself they will give me glowing claw boots. I
I have had multiple problems with animal jam through out the years. I have had PAID accounts "accidentally" deleted by animal jam staff, and now I run into the problem where my account was taken over through the data breach. I submitted a ticket into animal
Jam support and got two emails back that were beyond unhelpful, rude, and overall unprofessional. If you do not want your information and money stolen or your child's accounts to be constantly hacked into, do yourself a favor and do not sign up for this site. The support staff are lazy and the game is not worth losing your passwords and emails. I have been a paying customer for over a decade and I still am dismissed by animal jam support for a problem that was their own doing. No reimbursements, no restoration of my account, in fact they said they were closing my support ticket because "they cannot help me". Animal Jam looks like a scam site lately. Do NOT waste your money.
I HATE ANIMAL JAM CLASSIC. EVERYTHING IS LOCKED BEHIND A PAYWALL, LEAVING BARELY ANYTHING FOR NON-MEMBERS. JUST THIS MORNING, I SPUN THE REWARD WHEEL AND GOT TWO FREE RARE ITEMS FROM THE GAME. THEN, WHEN I ACTUALLY TRY TO WEAR THEM, IT TELLS ME THAT ONLY MEMBERS CAN WEAR RARE ITEMS. WHY DID IT EVEN GIVE ME THEM IF IT'S JUST GOING TO TELL ME I CAN'T WEAR IT? THE GAME ITSELF ALSO RUNS REALLY SLOWLY, RENDERING IT ALMOST UNPLAYABLE IF THERE'S TOO MANY PLAYERS.
SIte supports child groomers but not people telling kids to be ware, banned me once for giving my info but i never did it again... now im perm banned month later
Tip for consumers:
just dont do it absolute waste of money
Products used:
membership
I was thrilled when I downloaded this game. It was great. Until I got banned for saying words that sounded way too much like swears. Not to mention, the players were very. QUESTIONABLE. When I got banned, I couldn't remember my password, and you need it after you get banned. I hit forgot my password and I was soon met with, "This email does not match our records." Yeah, so apparently after submitting 2 requests, (and begging for help within the email itself), Aj personally reached out to me with, "We have noticed you want help with your password. To learn how to reset it, click here." Soo I clicked it. And it said to go into the game, press settings, and reset the email so I can reset the password. HOW AM I GOING TO GO INTO THE GAME? Yeah, no wonder "969 out of 3148 found this helpful." Yeah, so I don't recommend this game unless you're willing to sacrifice the little baby tiger that you are ever so emotionally attached to.
FILLED WITH HORRIBLE CRUEL PEPOLE! I AM EMOTIONALLY SCARRED! SCAMMERS AND HACKERS ALL OVER! Very addictive!
DO
NOT
PLAY
THIS
GAME!
Ps if you are a scammer or a hacker, may you die a slow and painfull death very very soon. I hate you.
You'd think that National Geographic would make this game very educational, and a safe playground for kids. NO it is not at all. First of all it's very addicting, and it's full of materialism, sex (in a way), profanity, violence, scamming, stealing, cheating, hoarding, and will RUIN your life. You'll probably get bad grades in real life (if you play consistently).
After years of playing, my child was hacked by another player. Co did nothing to help, though we begged
Tip for consumers:
Don’t. Your hard-earned stuff can be stolen in an instant (has been reported by many children) and the company will not do anything to help. They will not return items that have been taken nor will they seek out those that are hacking accounts. They will ignore you begging for help while your child cries because years of earning little pets she holds dear have been wiped out.
Products used:
Online game
I have emailed customer service to update my email on my daughters account on file, because my current email for her account was deleted a while ago so my daughter cannot reset her password after forgetting it. So I emailed customer service to update it and they said they would be more then happy to do so. Its been a few weeks with emails back and fourth about updating my email, then this morning I get one saying that my daughters account has now been deleted and there is nothing they can do. My daughter is now in tears. I have no idea why they decided to delete the account, especially after I specifically said not to delete the account. Overall, the game is quite inappropriate, its full of hackers and scammers, and customer service doesn't do anything about any problems you may have. So unless you are prepared to have your child/ren in tears, don't get the game.
Tip for consumers:
Customer service is terrible, so just be warned of that
There were lots of animals but no jam.
I love jam so much and im so sad there is no jam i want to sue
My daughter has been a loyal fan of the game for years, and we have paid for memberships multiple times, but recently she was locked out of her account and was devastated. AJHQ then e-mailed us to say she had been banned for life and they refused to give us a reason why, simply stating they would discuss the ban no further. After the difficult year we've already had, this left her in tears last night as she didn't understand why she couldn't play animal jam, and i couldn't provide her with a reason myself, and i believe her as she told me multiple times she didn't do or say anything.
I am very disappointed in that we were not even provided with a reason for this permeant ban, and i will not be recommending this game to anyone.
Tip for consumers:
We dont recommend this game
Your game's login that has the login code feature is removed and please bring it back please! YOU SUCK WITH ANIMAL JAM! > :(
I do not recommend this game for any kid. A lot of the players are extremely inappropriate. The whole point of the game (to most players) is doing the same adventure over and over again and then trading items. This isn't an inappropriate game for an older kid, but this just teaches younger children materialistic behavior. I've seen a lot of kids play this game and want to scam others. Not all but a lot of kids will get ideas liking scamming from this game. Also, if you are wanting a free or chrap game for your kid, this is not it. 90% of all the features in the game are behind a paywall. Another problem is how utterly useless the people running the game are. They do not care about the players. Yes, a lot of organizations don't care about their players, but do you want some people making a game for your kids and not giving a care about your kids' experiences? So many horrible people won't get banned, but your kid might get suspended for doing a harmless mistake. Plus, this company has had multiple security breaches, and if your kid gets their account targeted and all the items they've worked for and you've problem spend money on are gone, too bad! The company will do nothing and just tell you to change your password, and all you have is a crying child that just lost all their hard work. Overall, this is not a game I would recommend for anyone. There a plenty of better games that have companies that actually care about the games, and you won't risk your kid losing all their hard work.
The game is good but you cant spin every day like its made to do.
Don't do the game on a computer.
It always stops and sometimes you cant get on the game.
Now after all that stuff about how the game does not work well let me tell you stuff that is very good about the game. I love the way you can play with your friends on the game and the rewards you can get.
Bye the way if your a new player and need a friend my name username is hopelizzy2019 and my name on the game is djfancyfish.
Products used:
shoes
MY daughter was with this game for years. I put my money in it and when I needed them to replace items my daughter worked for and lost after their Breach, they would not help with pixels don't waste your money
My 11 year old's account was hacked and AJHQ has refused to take any action or resolve. Over the last year or so she has spent considerable allowance money buying sapphires and trading and creating dens, items, animals and pets. This has been her world during the lockdowns from the pandemic. She knows internet safety, creating complex passwords, not sharing passwords etc. but unfortunately her account was hacked and the hacker emptied her account to basically "factory" settings so all her dens, items, animals and pets are gone. She is distraught and AJHQ refuses to do anything by way of support. The ask was to revert her account to the day before the hack but they have refused.
Warning to parents - do not waste your money making any purchases on this site. It is not secure and AJHQ will not stand by their systems and ensure security on their site.
I didn't play for long, as I tend to bounce back and forth between sights, but I played long enough to know what a horrible game this is. There are scammers, groomers, hackers, predators, and just genuinely bad people in this game that aj refused to do anything about. And don't think I'm writing this out of hate, because plenty of other people feel the same way as me. Problem #1: hackers, scammers, and groomers. One of the many reasons I stopped playing is because I worked very hard for a very rare item, only to have it scammed simply by putting a great item on and then taking it away before I noticed. I was so sad I cryed about this and spent about 30 minutes writing to aj about how I lost my best item. They responded by saying something about staying away from hacks and and how they couldn't grant me anything back, sooo sorry. I wrote to them saying how upset I was about this and basically begged, don't judge I was desperate. They sent back the usual automatic responce, THE SAME ONE THEY SENT ME BEFORE. This is about the worst customer service I've ever experienced or heard about. #2 toxic community. Countless people have commented on my look In the game or how poor I was or others or flat out ignored me when I asked to offer for something. Another thing they did is they called me a scammer for offering for an item I wanted or burned me for it. Someone once called me the b word. Another literally told me THEY WISHED THAT I WOULD DIE. I could make a million other points but this is turning into an essay so I hope you know to stay away from this game and the company In general, who make nft games and scam.
Disclaimer: This is my experience!
If you have no idea what Animal Jam is, it is basically a online game. I've been playing animal jam for literally 4 years now. When I first played I thought it was a very fun game. About 60% of the den and clothing items you can get are for members but I didn't mind. I was playing for fun and it seemed like a very decent game, me and my sister played it together. 1 year later both of us got membership. And the both of us always loved animal jam. But I obviously noticed the bad side. Many scammers and very mean players. The chat filtering was so bad, since I didn't have free chat I couldn't even say numbers. As usual I just let it slide. I admit I was bored after 3 years because Animal Jam barely updates anymore. It is just the same thing repeated year by year. And the content is for kids and kids only. So why not I take a break? I know many other online games! A month later I logged onto my account, I was hacked. Such a waste of 3 years of my life and my money. Not like I can do anything about it. Ugh life goes on, and you have to move along with it.
To sum it up, it's any typical game
Tip for consumers:
If you hate reading: Keep in mind that you'll move on from this game no matter what
Rollo2500 and Italialuna were bullying me. Once I left, with one of my other accounts that said thank god. Please, if anyone from aj sees this, punish them. I thought this game was for kids.
But most of the item's are for members. I really did appreciate the two weeks of free membership but, I think the people who work for animal jam just want to take your money. They do show opportunities for kids to learn and have fun. Lots of of people are mean on animal jam. And once your membership is over they take away all of your stuff! Its great in a lot of ways to learn but, I wouldn't recomend it.
My nine-year-old stumbled upon this game and easily became obsessed. The game itself is cute but the customer service aspect is absolutely horrible. We received an email stating that our account has been compromised due to a data breach. It compromised my email, password and credit card information. On a personal aspect it cost a lot of headache as the hacker easily gained access into my email account along with my social media accounts.
The next issue comes from when the hacker gained access to my daughters animal jam account. They were able to get in and trade her valuable or rare items and once I contacted Animal Jam they gave me the "sorry" email. After asking them to help me get the account secured and locked down again I continue to be ignored for three days on the third day my daughter went to login and found that her account had been permanently deleted either by Animal Jam themselves or the hacker. All of her hard earned allowance in our monthly membership fees gone in an instant with no care or regard from Animal Jam. In fact even after messaging them and opening multiple tickets, messaging them on Instagram, Facebook, and even making comments they have continue to ignore her request and do not care about The lost money that my daughter has incurred. As you can imagine as a parrot a nine-year-old who's worked up a years worth of work in a game and allowance was devastated to know that everything was gone in a second.
Animal Jam is an award-winning online animal game for kids. Play educational animal games in a safe & fun online playground.
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