Cintas

I was lied to about the term of the service, our rep told us 1 year. I found out it is 5 years and if you don't cancel in writing they automatically renew. They will not let you out of your contract for any reason, only try to change services to keep you locked in your contract. I wish I would have never used their services. Wish I would have read reviews about Cintas first. Avoid this business at ALL cost! Wish I could give the a zero rating.

I work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!

I ordered scrubs and jacket as per my new workplace requirements. It took two two get scrubs, but over a month past since I paced an order and I have never received my jacket. I contacted the company multiple times on phone and via email and was informed that it was sent. No tracking number was provided to me. I'm extremely disappointed. Will call them again tomorrow.

DO NOT Recommend bad service bad customer service bad management charged you for loss item that is notcreally loss, double the price in one year, do not fall for it! They said it is a rental, but you get charged full price but they will not give you full refill for towels or apron if you have them left. Better count the towels with the driver pick up or you ll be charged for missing towels and aprons. They gave me this shredded rag piece and try to charge me for loss items.

Avoid doing business with this company! I would give 0 stars if it was possible to choose that. High pressure, overselling tactics, and when you are stuck in a 5-year contract you have to spend too much time to just get them to correct their mistakes.

The experience was ok actually scrolled it by mistake but I had a family member work there a long time ago.

2 Trash cans at my employer has been broke for 6 weeks. Contacted cintas three times still not fixed.
Shop rags come oily and filthy.
Uniforms come back stained and not the right amount returned. Been in this business for 50 years the worst uniform company I've ever seen.

Would give zero stars If I could. Unethical company. Reps lie about service and pricing. I do not recommend using this company.

I am a customer of cintas and honestly can not believe they are still in business. Instead of restructuring and focusing on retention, you can clearly see this company focuses on bottom line to the extent beyond ethics. You have your drivers come out filling out our cabinets with over priced crap. On top of the obviously inflated prices ($15 for a small box of bandaid). They find every little thing that can cash in in. 3 disposable METAL tweezers? The thing is I can see it isnt because of your sales people. They are desperate to keep their jobs and make money but you gave them that culture. You encourage then to do these things. I get it, they want to keep their jobs but for a company as a whole to keep doing this, it isnt sustainable. You will have to continue to find new places because I can bet most smaller companies will not keep you around after their contract. This is probably the entire reason you have contracts to begin with. You guys should be ashamed. Everything on my invoice I can find for half the price elsewhere. If you are going to be charging double the retail price... why charge more for service fee? Especially when there is a contract.

This company has no regard for the customer. I've been in food service for over 40 years and never seen a more unprofessional company. They short you on deliveries, and don't provide credit, they ignore problems with their service and tell you their working on it. They escalate rates to ridiculous amounts and their follow up is short of nothing. They have a nice sales rep who tries but he can only deliver and respond to what they want and that's poor management.

Then over a month and a 1/2 wait for my uniform, the place is a joke. Carefully that they are not lazy and can't be on top of your stuff where I work. They make a lot of money because there's a lot of people with uniforms

Uniforms come back after cleaning dirtier than what the went in. Totally unacceptable. I will continue to post. I will never recommend this company to anyone. Just look at all their negative reviews.

Beware all restaurant and franchise owners! You will regret signing up with them. About 4 years ago I signed an annual lease and cannot get out of it. They keep giving the run around whenever I tried to cancel the contract. The service is beyond horrible. I am now seeking legal advice.

One of the worst customer service and horrific contract. The driver would just drop off things we didn't need and over charge non stop! I complained to them for two years. Now that I'm out of business they are suing me for 15 thousand dollars because of breach of contract. Their lawyer is harassing me for payment Unreal

I own an entire resort and work with well over a dozen different vendors. NO ONE has disappointed and frustrated me like Cintas. They lie you into a very long and tedious 5 year contract that feels like a lifetime while steadily increasing your $$$ requirements. I pay as much for paper products that go down the toilet and in the garbage can every week as I pay for liquor, beer and food that make me money! Avoid them at all costs!

No rep ever comes to my place of business. They leave their dirty work to the drivers. They have forgotten who the customer is. They will dictate how customers will (comply) to their un-ability to accept how they want to do business. We begged them to let us out of our contract and they refused because they have burnt so many bridges with customers, they are grasping to get ever un-honest penny they can. They are not a stand-up company.

From the first time James came into our facility, Kedplasma, LLC (Moffett location) he was kind, courteous, & professional with a smile on his face. He made sure the job was done efficiently. He is a great asset to your company

Would give zero stars if I could. Do NOT use this company, they will rip you off! They consistently overcharged and then took 2000 of our napkins and never replaced or reimbursed us for them after we cancelled our service.

I ordered new work shirts through Cintas, paid for them myself. Shortly afterwards they arrived at my house, I was over the road, I tried them on as soon as I got home. They were not sized correct so I returned them with the label provides. I had not received any word from the company, until I called them today 8/8/23 weeks after I sent them back. I was told today that since they were personalized there was no way to return them. No refund nor correct sized shirts, so now I am out $115 and was told they would try to send them back to me!

Can't deliver on what is promised and lies when the contact you face to face. They are a scam. Avoid them at all costs and run the other way. They will not bring you the things they say the are delivering and still charge you for them. They use 3rd party contractors for things they can't get and when that vendor doesn't deliver what they are supposed to they don't credit you for things that aren't there. They have sneaky contract terms and they raise their prices a lot without any notice. Horrible.

Like many reviews listed, we are going through similar issues. We recently found out that we have a 5 year contract that a previous CEO signed and we now can't get out of it without paying a butt-load of money. And their prices just keep going up and up without any notice. Not to mention the confusing invoices and numerous times that we haven't received the products we're paying for. I will NEVER use these guys again. If I could give negative stars, I would.

Brad does and excellent job keeping our employees happy, he is always willing to go the extra mile. He is a good fit for our team.

Steve Banse

They charge for items undelivered or not serviced. Impossible to resolve customer service and billing department. Extremely high pricing without providing what is listed on invoices. Once again avoid signing a contract or doing any business at all cost.
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