• Gettransfer

Gettransfer

Overview

Gettransfer has a rating of 4.62 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip, and friendly driver. Gettransfer ranks 1st among Moving Service sites.

  • Service
    566
  • Value
    340
  • Shipping
    154
  • Returns
    101
  • Quality
    396

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.1%
Positive
164
Neutral
0
Negative
14
11
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is always ready for any for any quick questions.
  • Our return trip was excellent too - arrived nice and early and waied patiently until we were ready.

Critical highlights

No critical highlights yet

How would you rate Gettransfer?
Top Positive Review

“Very polite and professional driver.”

Romeros S.
2/25/24

Very polite and professional driver. High recommend. Had a little conversation without feeling artificial. But he was also quick to see that I was not really in a chatty mood after the flight and let me rest, which I appreciated.

Top Critical Review

“They don't pay money to driver.”

Andrei Z.
3/3/24

I don't recommend them. Real thieves. They don't pay money. They haven't returned my hard-earned money for over a year. All they say in response to my messages is that they are very sorry and will pay, but it has been more than a year. The worst part is that you spend money on gas to take their client, they take all the money, and don't pay you anything. Real thieves.

Reviews (651)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30) return trip (18) return journey (18)
Thumbnail of user maliks43
1 review
1 helpful vote
August 16th, 2021

We requested a transfer in Greece from Athens to Lefkada. We registered in the morning and in 2 hours the car came to pick us up. Filling up the form was pretty easy. We received 10+ quotes from various drivers and we chose the cheapest one. I was given the driver's name and contact info and got a call within 30 min from the driver. Everything went smoothly, and the driver arrived on time. I would definitely use this service again!

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

Good afternoon.
Thanks, we'll be waiting for you again!

Thumbnail of user lindstrom.ro157
1 review
0 helpful votes
February 25th, 2024

Very polite and professional driver. High recommend. Had a little conversation without feeling artificial. But he was also quick to see that I was not really in a chatty mood after the flight and let me rest, which I appreciated.

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Thumbnail of user deafsrc5
1 review
0 helpful votes
April 11th, 2024

Fantastic service for families. The driver provided a child seat (as we requested) and was very patient and good with our kids. Highly recommended from happy passengers!

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Thumbnail of user haroldcumming8
1 review
0 helpful votes
January 17th, 2024

Nicholas teh driver made a good impression with his friendliness and professionalism. He kept the conversation going without being too chatty and annoying. I would gladly book again.

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Thumbnail of user yivenoyxibronze421
1 review
0 helpful votes
April 13th, 2024

Kudos for your communications! When I had a question on my booking, the customer service team came to my rescue immediately. Thanks to their quick and helpful response, the issue was resolved in no time and I could enjoy my trip without any hassle.

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Thumbnail of user bettyh854
1 review
0 helpful votes
December 18th, 2021

Very good service! We were a family of 6 people. We booked a transfer from Paris airport to the Pavillon Monceau Hotel and back. Our plane arrived late so we informed the driver. He was on call, patiently waiting for us. On the way back we realized that we could get caught in traffic - we contacted the driver to discuss how much time we should save. Thanks for such service!

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Thumbnail of user marsip
1 review
0 helpful votes
July 21st, 2021

I recently filed a complaint with Gettransfer regarding a driver who arrived 30 minutes early to pick me up. I just wanted to express my gratitude to the customer service team for their prompt response, which included not only an email but also a phone call to ask more and apologise. Nobody seems to notice these things, especially complaints, yet this was handled flawlessly.

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

We appreciate every your feedback, thank you!

Thumbnail of user edithtrauernicht2
1 review
0 helpful votes
March 14th, 2024

We booked the service well in advance of our holiday. Soon after booking and paying I received a confirmation with all the travel information. I immediately contacted the driver and arranged a specific meeting point. Everything worked out perfectly.

Thumbnail of user sarahkazakov31535
1 review
0 helpful votes
March 23rd, 2024

The first driver was driving aggressively, constantly making sharp maneuvers. Driver on the return trip was perfection itself. Polite, calm. He helped me load my luggage and unload it at the airport. Only because of him 5 points.

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Thumbnail of user ethanv32
1 review
0 helpful votes
September 28th, 2021

Really nice drivers, had a good conversation with them and they told us about the rules, local food, places to go. Overall this is a perfect company to order your transfers from. Next time I will definitely use them again. Thank you for making our vacation perfect.

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

Dear Ethan,
Thank you, every review makes us better!

Thumbnail of user griffithlorene698
1 review
0 helpful votes
January 9th, 2024

I underestimated the traffic on New Year's Eve in London. The driver, Ruben, contacted us to say he should pick us up an hour earlier than we booked to make sure we got to the airport on time. Thank you very much and best of luck!

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Thumbnail of user danas646
1 review
0 helpful votes
December 25th, 2021

My husband and I always pay attention attention to the ratings and we chose a driver with good feedback and photos and didn't pay a fortune! It is quite exciting to pay for the trip (airport - hotel and back) right away. But it was comforting to be able to contact the driver - we had a very responsible person who arrived on time. Thank you for the excellent work. Memories of Rome were amazing!

Service
Thumbnail of user cuwayneiceboxup
1 review
0 helpful votes
March 3rd, 2024

The driver met us in the Arrivals section as soon as we came out. The return transfer was on time so no stressing or hassle, just a super smooth service. Thank you for helping make our vacation that little more relaxing!

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Thumbnail of user sharellwig1
1 review
0 helpful votes
April 6th, 2024

Zero hassle, complete comfort, totally reliable. Booking an airport transfer was simple and the car arrived in perfect time. It meant we could look forward to seeing Madrid rather than worry how we'd get from the airport.

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Thumbnail of user edmund2
1 review
0 helpful votes
September 7th, 2023

Simple booking in just a few clicks. Fast booking confirmation. The driver checked our flight, which was earlier than expected, so we didn't have to wait. Delighted with the service I received.

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

Dear Client,
Thank you! We’ll do our best for you!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

Thumbnail of user kphelps089
1 review
0 helpful votes
April 14th, 2024

Our flight actually landed 30 minutes ahead of schedule. I switched my phone back on to let the driver know but already had a message to say he was there! If only every journey could go that well!

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Thumbnail of user annaking92907
1 review
0 helpful votes
March 18th, 2024

On time, very friendly driver, and a very upmarket car. My plane arrived late but the driver quickly contacted me to say he was there waiting. Will book again for sure.

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Thumbnail of user georgejosep728
1 review
0 helpful votes
December 5th, 2023

При бронировании нового трансфера на GetTransfer.com теперь вы можете использовать PromoCode, который сэкономит вам 5% от стоимости трансфера! Промо-код: CRCMZ9X

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Thumbnail of user dorys6
1 review
0 helpful votes
November 18th, 2021

Good app, received offers, studied the rating of carriers, chose the most suitable one. Everything is simple. You can pay for everything at once or partially. It's easy and handy. I recommend it.

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Thumbnail of user audleygeorge520
1 review
0 helpful votes
January 23rd, 2024

All good with my transfer from Istanbul airport to my hotel and back again four days later. Everything was perfect, very clear instructions for the pick up points too.

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Thumbnail of user elfredarichard1
1 review
0 helpful votes
April 15th, 2024

I was surprised that it was pouring down when I got to Dubai. Thankfully I'd already booked a transfer and my driver drove very safely in difficult weather conditions.

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Thumbnail of user levequekdn8
1 review
0 helpful votes
April 8th, 2024

Loaded down with bags and with aching legs, we booked a ride from Dubai Mall back to the hotel. The car had enough space for all our bags and the helpful driver made sure everything was put safely in the trunk. It was like a personal delivery service at the end of a hard day shopping!

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Thumbnail of user juliom174
1 review
0 helpful votes
October 21st, 2021

Excellent service. Driver waiting at arrivals. 2 minute walk to the car which was spotless. Perfect journey from Lisbon Airport to Estoril. Guesthouse located on side street but driver able to drop us outside the door. Courtesy and friendly.

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

Thanks, we'll be waiting for you again.

Thumbnail of user lilystrickland25
1 review
0 helpful votes
February 8th, 2024

The trip was short but very comfortable. The driver was very friendly and gave us all first class treatment. He made the journey as easy as possible and it went very smoothly, especially as most of us needed to be dropped off at different places. I would definitely repeat.

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Thumbnail of user joshuas1363
1 review
0 helpful votes
March 27th, 2023

Driver was very punctual. Good communications and my queries were answered quickly on WhatsApp. The loading and unloading of our luggage went smoothly - especially at the airport, which is not easy with so much traffic around.

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Thumbnail of user dianad798
Diana P. – Gettransfer Rep

Dear Gettransfer user, Thank you, every review makes us better!

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From the business

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.

Company Representative

Thumbnail of user dianad798
Diana P.
PR Gettransfer
Typically does not respond to reviews
Demihina Diana

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