The Mauve Desert

Clothes look great in photos but are very cheap and flimsy quality in reality.
Returns are basically impossible. I've asked for a return address 5+ times and emailed back and forth about 15 times and every time the response is that there are risks involved in sending back packages (at your own expense, soiling, damaging etc)- why not keep the items and give them to friends? Useless.

I ordered a dress which looked good and sturdy in the picture, but when it came it was such cheap quality. Loose threads everywhere and the material was so thin it was see-through. When I emailed them about returning it they asked for a picture, so I sent one. They responded by saying they "didn't see anything wrong with the dress," so I could either pay a very high transportation cost to return it or just give it to a friend because that is also a "good solution." Very frustrated. Don't shop here.

Personally my order came and it was good quality and in tact. In fact it came early. First time ordering from here. Took a risk after reading all the negative reviews and spent over £100 to be honest i was pleasently shocked at how great all my items where.

I ordered $344.80 worth of merchandise.
1. First red flag was that I was unable to find my order on their website.
2. Then they emailed stating that all but ONE item was unavailable for shipment. Did we want to wait or get refund. We asked for refund.
3. They emailed back stating that refund would post in 10-15 days. None came.
When I opened dispute with paypal, they provided paypal proof of the ONE item they delivered, so paypal closed the dispute in their favor!

Total scam. I ordered several bridesmaids dresses and some shirts. I got half my order and the sizes were way off. I tried to find out where the rest of my order was and can't get any help. I get a different email written by someone who obviously doesn't speak English well. They never help me. They just keep asking for a photo of the package, which I don't have any more. Which is sketchy because they have all of my other order information. This was a scam. They took a couple hundred dollars from me and I got half my order and it was not as advertised.

Completely frustrated with this company! I ordered two dresses drawn in by the beautiful photos. But when I received the dresses they were poorly made and felt so cheap. There were somethings in the descriptions on the website about the dresses that were not true. Like not fully lined or no pockets when it said it did. Stay away, they are not keeping to their return police. I haven't been able to return my dresses and they just offered $8 and to keep the dresses.

This company refuses to give refunds despite its clear refund policy. It will send you on a goose chase, emailing you back and forth every 24 hours while you try and get a return address to send your items back. Terrible, terrible service in breach of Australian Consumer law. The dresses are average quality.

They keep telling me to give the dresses to friends or charity, and that its too inconvenient and expensive for me to post the dresses back to China. Actually, that's for me to decide. And no I wont take a partial refund of $6 on a %150 order!

The dress I ordered from this company looks nothing like the dress pictured on their website. The material is a cheap polyester, stiff as a board and poorly constructed. There were several seams coming undone when I pulled the dress out of the package. They will not honor their return process. After sending pictures of the damaged dress their only response was for me to keep it and accept a $5.00 credit. It's clear they are prolonging the issue to allow for their two week window for returns to lapse. Do not order from this company and save yourself the headache of dealing with their joke of a customer service department.

This site is garbage. They misrepresent what they are selling and the products received are not what is advertised on their website. They literally stole a picture of a dress from another store and then sent me something that resembled it, but was definitely not that same dress. They are slow to respond to emails and they refuse to accept returns or give refund or even give store credit for your purchases. My package got here one month after it was ordered and it was hard for me to contact anyone to get information on it. The only way to communicate with the company is through email and that is an unreliable source of communication. Run far away. Do not shop here. I wish I could do more than write this review but this will have to do.

The dresses I ordered were nothing like the pictures online. The colours were off, material was horrible and the size was 20cm smaller than the sizing chart on their website.
They refused to refund and their customer service is shocking - they reply with generic emails like
Robots and just tell you to regift the horrible clothing to a friend.
Their social links on their website go to fake pages.
Worst experience I have ever had. DO NOT SHOP HERE!

This website is a total SCAM! The dresses are very poor quality and run very small. Dresses DO NOT match the descriptions whatsoever. They prolong responding regarding returns and ask you to send photos of the items received then say they can only be returned to China which costs more than the dresses value. They didn't originally ship FROM China so why would I return them TO China? Total SCAM! I am soooo disappointed

I ordered three dresses. 2 of them are good quality and the size that I had ordered for. However, the size label was cutoff on both. The third dress was completely the wrong size - which is okay it happens. This is where my disappointment begins— this is a simple problem which anyone in support can understand but they have been trying to make a fool of me by giving lame stories how each dress is different and I should measure myself and then measure the dress... seriously? I tried the dress it is atleast multiple sizes bigger. I gave up. I understand this is their defense mechanism. If they come back and offer to send me the right size I will be happy and may take down this review as overalll I only want the right size I do love the dress quality.

I ordered 3 dresses; all three were billed as 100% cotton. 2 are clearly labeled 100% (cheap) polyester and the third has a cheap polyester lining which was not mentioned. I tried to return them and here I quote from their emails:

"From the photos you provided, we can't check what's wrong with the clothes." [included where shots of the 100% polyester tags!]

"We are sorry to hear that, but as our policy states, our customers are responsible for the returning shipping fee if they want to return/ exchange the item because the item they choose did'n meet their expectation.So maybe you will need to know about shipment fee to Nanjing city Jiangsu province in China."

[the package I received was sent from a California address, about which they responded] "We shipped from China, CA is just transfer station, the return shipping fee is very high, it will cost you about $35, so we suggest you take the $5 refund"

And for more background: "Would it be a considerable solution if we refund $5 to your payment account as compensation while you keep the items and send them to your friends or Charity as a gift? Normally fully refund require too much time (about 1 month shipment + 1 month accounting issue). We usually offer credits or partial refund as compensation which is way faster an easy."

I am currently working with PayPal to get my money back.

Terrible customer service, terrible product. Dress unusable and Ugly! Their solution, donate to charity! Also they only let good reviews pass through to their website.

DO NOT PURCHASE ANYTHING from this company! I too wish I had read reviews. It's clear they make poor reproductions of real clothes (item's I've found on other legit websites...) and even use identical photos, and charge the same price. Then some poor person in China is charged with reproducing the product and will probably receive nothing. I tried to return the item using proper channels, and for the firs time in my life was asked to "PROVE" the item did not fit with a photo. After complying, I was told to give the item to someone else or donate to charity, with no instructions on how to return it to China and receive a refund. As the advice of another review here, I escalated the complaint via PayPal and I'm hopeful they will return my money.

Change of mind policy is fake. They wont let you return an item you do not like/does not fit. I was happy to pay return postage however after half a dozen emails with customer service they will not provide a return address and no refund. Chinese crap not Canadian

DO NOT SHOP HERE!

I saw an awesome Instagram ad and on a whim ordered four dresses and a shirt.

None of them fit properly and they are all extremely cheap and just basically awful.

They won't authorize a return! I've been fighting with them over email for five days now demanding return instructions and a full refund and they won't even approve a refund!

They spent four days wanting me to measure the items and prove to them the size guides are wrong and now they are asking me for photos.

I have filed a complaint with the better business bureau and tomorrow I will be disputing the charge with my credit card company.

Warning: Do not order from this company! The quality is cheap, items are not as described and they do NOT stand by their return policy!

Looking at the other reviews, it seems that this company does the same thing over and over. I ordered a dress and some pants. The dress was 100% polyester, but listed on the website as 100% cotton, did not match the size chart, and the colors were totally different. Same thing with the pants. Of course they would not let me return (which should be illegal) and offered me a small refund ($10 when I paid over $60) that I have yet to receive. DO NOT BUY ANYTHING FROM THIS COMPANY!

I ordered a dress and it came with rip on the seam. I tried doing an exchange and their response was that I had to find a seamstress to fix it! I get its a simple fix, but if your not a seamstress and have to go out of your way to find one to fix a brand new dress is ridiculous their return policy makes me think about ordering from this company again!

I wish I had read the reviews before ordering! They take 24 hours to respond to my email and their responses are written with poor grammar and spelling. Wonder where this person is?! They want me to keep the dress and receive a "partial refund" and give the item to a friend or charity. I learned my lesson!

Don't buy from this company! There is NO return policy. Their dresses photograph better than what they look like in person. The dress I ordered is made out of polyester and looks cheap. When I tried to return it, the company informed me I would have to ship it to China which would "be too expensive for me and to keep the dress." When I refused to accept they wouldn't refund my money, they begin bartering with me on how much they would give me for the return ($4). They market themselves as "professional and trustworthy" and say they're located in the United States. None of this is true. I spoke with multiple "customer service representatives through email and all of them corresponded in broken English. They're falsely advertising themselves. Don't waste your time or your dollars on their trash.

I ordered a dress from here after carefully reading the return policy. ( I do this whenever online shopping). The dress came and I hated it. Of course that is Something that happens when online shopping. The website says to reach out to them to do a return. Which I did. They then kept asking for pictures, explanations, etc. Ultimately they told me I could give it tina friend. They seriously refused to let me return it. I think they are trying to stall to get to the 15 days, so then they can say it's padtvthe return window. Buyer beware.