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Mazda has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Mazda ranks 431st among Car Dealership sites.
I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. I had no prior issues, but this last december I had engine problems during a typical commute. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. The vehicle also showed no signs of warning on my dashboard during the time, I was still left with a sour taste in my mouth, because they would choose to take 0 responsibility and tried blaming everything on me regardless of their maintenance. Zero responsibility from the Mazda and a horrible experience. I will never buy another Mazda ever again and would never recommend one. Take your money somewhere else.
I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. I had no prior issues, but this last december I had engine problems during a typical commute. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. The vehicle also showed no signs of warning on my dashboard during the time, I was still left with a sour taste in my mouth, because they would choose to take 0 responsibility and tried blaming everything on me regardless of their maintenance. Zero responsibility from the Mazda and a horrible experience. I will never buy another Mazda ever again and would never recommend one. Take your money somewhere else.
TRYING TO GET UPDATE ON VEHICLE. SPOKE TO VANESSA AT THE CUSTOMER SERVICE *******500 LINE AND SHE ANSWERED. SHE WILL NOT ANSWER QUESTIONS, HAS A CHIP ON HER SHOULDER LIKE SHE IS VERY INSECURE. I SENSED THE FIRST TIME SHE PICKED UP SOMETHING WAS UP AND SHE SHOULD NOT BE IN THAT PROFESSION AS SHE SEEMS TO HAVE A BAD COMMUNICATION DISORDER. NEEDLESS TO SAY I WILL BE FILING COMPAINT. WHAT A JOKE SHE IS AND A JOKE THAT THIS COMPANY WOULD HIRE HER.
My car received a ticket in Maryland because of the dealership license plate bracket advertisement THEY put on my car without asking. The representative at Mazda's corporation said we don't take care of our customers when we cause any undue financial burdens. I called the head customer service of Mazda (after I called the dealership) because I wanted them to be aware of the police ticket burdens they're causing their customers. I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential $70 ticket (MD law TA 13-411(C1)). As a consumer, I only deal with businesses who take care of their paying customers. Since the Alexandria VA Brown's dealership put license plate brackets on ALL their vehicles without asking, then the police ticket issued because of the Dealerships actions, should be fully taken care of by the dealership. The lical Mazda dealership has not responded to my emails on this situation to date. I expect Mazda to own up to their neglect of state laws & pay out their "petty cash" account for ALL fees caused by their actions. I'll be going to court as soon as a court date is issued & I expect the dealership to pay for my money spent to fight a case I didn't have any actionable hand in doing.
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