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    Prime Aquariums

Corporate Values

Overview

Prime Aquariums has a consumer rating of 3 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Prime Aquariums ranks 10th among Aquariums sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
View ratings trends
5
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How would you rate Prime Aquariums?
Top Positive Review

“Aquarium”

Phillip p.
5/16/18

Thankyou for my aquarium everything's is brilliant from communication to the price and quality and build of the tank.

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Top Critical Review

“Gone bust?”

robert t.
9/30/21

They are not answering emails, and their phone number is (when you call the second time, oddly), redirected to what seems to be an out of service number in America! I was keen to place an order, as they are local to me, so I thought that might be a way to overcome 'kerbside delivery' problems I've been experiencing from other retailers and manufacturers. When I got to response I checked Trustpilot and Google reviews. All the latest reviews are awful. It's also reported that they're reselling tanks built by https://ndaquatics.co.uk/ I'd have gone to them directly, but delivery is a problem.

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Reviews (4)

Rating

Timeframe

Other

phillipp54
1 review
0 helpful votes
May 16th, 2018

Thankyou for my aquarium everything's is brilliant from communication to the price and quality and build of the tank.

marcb58
1 review
2 helpful votes
September 6th, 2016

I bought 72x24x24 tropical aquarium from Prime and I was surprised with quality of the tank. The cupboard is built strong as well. Delivery guy was helpful and he knew what he was doing. I am a happy camper!

Service
Value
Shipping
Returns
Quality
robertt2215
1 review
0 helpful votes
September 30th, 2021

They are not answering emails, and their phone number is (when you call the second time, oddly), redirected to what seems to be an out of service number in America! I was keen to place an order, as they are local to me, so I thought that might be a way to overcome 'kerbside delivery' problems I've been experiencing from other retailers and manufacturers. When I got to response I checked Trustpilot and Google reviews. All the latest reviews are awful. It's also reported that they're reselling tanks built by https://ndaquatics.co.uk/ I'd have gone to them directly, but delivery is a problem.

Tip for consumers:
Read the reviews on all the review sites. If you do decide to go ahead with this company, make sure your bank/credit card company will support you in the event that a chargeback is necessary. If it were an option for me, I would go directly to the company from whom some reviewers have reported that they are buying the tanks https://ndaquatics.co.uk/

Products used:
I will be going elsewhere, which is a shame, as this is a local business.

russella95
1 review
0 helpful votes
January 17th, 2021

Ordered tank 6th nov told 8 to 10 weeks…
Ordered tank 6th nov told 8 to 10 weeks customer service is disgraceful the man i spoke to was so rude thinks he knows the law the sale of goods act and consumer Credit act i explained and sent proof that im disabled and when you phone the 2 land line numbers no one answers both get diverted to Vodafone voicemail one mailbox is full iv left quiet a few messagrs since 6th November and and over 30 emails they dont read the emails either delivery address not updated sent wrong size tank spec second week of january i think this is a one man company to be honest as there is no showroom to view tanks i cant say what build quality is like as its gone week 11 now. Tried to cancel order and was told i wont get my depisit back as they just started the build iv had no communication over my build spec i picked so lets hope they built the right tank i should of read the reviews on the Web before i paid anything thank god my Credit card company told me im covered had to contact TRAIDING STANDARDS agency so pay with your Credit card and you be ok if i got told terms and conditions awell prime aquariums breeched that from the start they lost all there emails one excuse then they blamed covid19 then tried to charge me 78 pound each for 2 pallats if the tank arrives i will be going over it with a fine tooth comb but on reading reviews this company lies to customers and takes advantage of disabled People as iv discovered there ment to phone you and go through the specifcations of my order that never happened to this day and when i asked for info when tank build was started still waiting for info and full prime breakdown just send emails to this company as calling them is a waste of time you just get a arrogant rud
E man on the other end i put the phone down on him 3 times cos trying to get a Word in he over talk you all the time me and my wife found out

Products used:
Aquarium and base

Service
Value
Shipping

Q&A (3)

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About the business

Prime Aquariums – high quality custom build fish tank and cabinet manufacturer in the UK.
We manufacture tropical, marine and turtle/terrapin tanks with 3 year No Leak Guarantee!

Company Representative

vaidask
Vaidas K.
Owner

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