Telus

Formally a long time shaw internet supporter but no more. Why u ask? Well when my service breaks down & I'm paying around $100 I think any1 within that price range would expect prompt & professional service no?

Well forget about that with shaw because their CS desk is dismal at best.
Even when they do show up after re-scheduling your appointment, they have to come back & re-access the problem. Here's the thing. With Telus, I can get service the very next day & the tech that come's over doesn't leave until he's resolved thing's, & if he does leave he comes back the next day & finishes.

Soooo... quick, fast, & reliable. I did have my Smartphone under them for 2 to 3 years but when I bought a new 1 to replace that 1 it's did not support their network. So I went with Roger's.

Lastly Telus gives you the most "bang for your buck", in the sense that you get a lot from them for a fair monthly rate. Can't top that.

From a disorganized website laden with jargon which bears little resemblance to English, to a voice which attempts to redirect your call (an irritating AI service with no discernable intelligence), I am increasingly disenchanted with Telus.

After 31 years as a loyal – and usually happy – customer, Shaw is looking increasingly attractive.

Most recently, Telus divested themselves of the shared domain hosting service. I declined to deal with the "recommended" company and chose a Calgary firm I know and trust. Nonetheless, Telus continues to charge me for a service they no longer provide. In an hours' long attempt to speak with a real person, when I did finally finally get through, I got the run around. Literally, a circular argument. They offered to connect me with someone at their new service provider who would answer questions about my bill (disregarding entirely my repeated protests that I have no relationship with this company).

Do you understand this? I sure as hell don't. The bill is from Telus, I pay Telus for services rendered. If I'm not getting the service from Telus, why are they charging me?

As an aside, the "other" company wanted my credit card information. Up front. No one gets my credit card information for automatic payments. They spammed me for a month with (bilingual) reminders about their bill (despite the fact I elected to take my hosting elsewhere). I really don't care where they're based (although, as a westerner, I prefer dealing with western Canadian companies), I didn't know them, didn't have a relationship with them, they didn't contact me to answer any questions before "taking over" my hosting … Telus just handed everything over; including my e-mail address. I made a good call on that one.

The fact remains, however: Telus is not improving with age. How on earth are they going to keep their customers if they can't keep them happy?

The services and the customer Service is absolutely disgusting and basically non existent. The one for sure thing is that we will never ever use Telus services again!

Telus agent Jonel called me to offer a promotion because I have an existing account with Telus Smart Home Security (formerly ADT). There are 3 phone lines in our home so I gladly accepted the offer because it is cheaper than our current phone plans with another service provider. The offer is a discount for each of our phones. When the sim cards arrived and I called Telus for activation, I was told that I am not eligible for the promotion because I am NOT an existing Telus customer. So what's the deal with Telus acquiring ADT if I am not a Telus customer? And why was I offered the discount if I was not an existing customer? I was so frustrated I ended up cancelling transferring to Telus and just stick with our present provider. I even gave Jonel an excellent review after our call thinking I got a good deal. But I was deceived. If only I can take that rating back and talk to him again, I would air my frustration and disappointment.

Lately Telus is updating its optic (March 2019) and we customers of TV are suffering. Every viewing session I have to fiddle around re-establishing my viewing because the picture kicks off and I am left with a blank screen. I have to turn the set off and re-boot. It's a real hassle! Telus tells us on-line, that it's a problem with our "connection cords" and to do this and that, or buy a cable connection to solve the problem. No, no, no, Telus. It is YOUR problem if your cable connections are not working, YOU should pay for a new connection cable. Not me. I pay plenty for your service, so please service it!