Anj J.

Telus agent Jonel called me to offer a promotion because I have an existing account with Telus Smart Home Security (formerly ADT). There are 3 phone lines in our home so I gladly accepted the offer because it is cheaper than our current phone plans with another service provider. The offer is a discount for each of our phones. When the sim cards arrived and I called Telus for activation, I was told that I am not eligible for the promotion because I am NOT an existing Telus customer. So what's the deal with Telus acquiring ADT if I am not a Telus customer? And why was I offered the discount if I was not an existing customer? I was so frustrated I ended up cancelling transferring to Telus and just stick with our present provider. I even gave Jonel an excellent review after our call thinking I got a good deal. But I was deceived. If only I can take that rating back and talk to him again, I would air my frustration and disappointment.