• Utah Bouncin Bins

Utah Bouncin Bins

Overview

Utah Bouncin Bins has a rating of 4.27 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utah Bouncin Bins most frequently mention bounce house, customer service, and great experience. Utah Bouncin Bins ranks 4th among Event Planning sites.

Proactively asks for customer feedback

Positive reviews (last 12 months): 91.3%
Positive
189
Neutral
8
Negative
10

Instant Feedback

70 reviews

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What reviewers want you to know

Positive highlights

  • The customer service was great and everyone was helpful and friendly.

Critical highlights

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How would you rate Utah Bouncin Bins?
Top Positive Review

“We had a great experience”

Kristina M.
6/13/23

We had a great experience. The bounce house was clean and in very good condition. They made sure we had everything prior to leaving. The men that helped us load into our truck were very kind. We got a cotton candy maker and when we went to use it it was covered in purple sticky stuff. I didn't mind however because I planned to clean it anyway. Just a little feedback but very happy with it still. Thanks again for making super fun birthday party.

Top Critical Review

“Rented some carnival games that were very old and had...”

Kristen J.
9/12/23

Rented some carnival games that were very old and had broken and missing pieces. For example, I pointed out the broken dart and the fact there were only three for the entire game the driver told me that was how it was supposed to be. Additionally, the company wanted to drop off the games 5 hours before I had reserved it, called me three times to ask if they could drop it off when it was convenient for the driver. The office person April hung up on me once in exasperation. After the rental as over, we waited two hours for the driver to come pick up the rentals. This was after calling several times. I am baffled that renting two concession machines and 5 old carnival games cost $500. It was not worth that price. I regret doing business here.

Reviews (219)

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customer service (15)
Thumbnail of user kristinam446
1 review
0 helpful votes
June 13th, 2023
Verified purchase

We had a great experience. The bounce house was clean and in very good condition. They made sure we had everything prior to leaving. The men that helped us load into our truck were very kind. We got a cotton candy maker and when we went to use it it was covered in purple sticky stuff. I didn't mind however because I planned to clean it anyway. Just a little feedback but very happy with it still. Thanks again for making super fun birthday party.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for your feedback, Kristina! We're glad to hear that you had a great experience overall. We apologize for the issue with the cotton candy maker and appreciate your understanding. We'll make sure to address this internally and improve our quality control. Thank you for choosing us and we're thrilled to have contributed to a fun birthday party!

Thumbnail of user stacyj255
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Great experience! I've always set them up myself and it was a welcomed relief to have it all taken care of. They came early to set up, including plugging in equipment with extension cords that they brought, and hooking up the water hoses for our wet slides. My only feedback is that I wish I would have know, prior to the party and set up, that the double lane slip n slide requires two water hoses. We were able to run to home depot and grab a water hose splitter so all worked out.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you, Stacy! We're delighted to hear that you had a great experience with us. We're glad we could take care of the setup and provide the necessary equipment. We apologize for the inconvenience regarding the double lane slip n slide, and we appreciate your feedback. We'll ensure to communicate such requirements beforehand in the future. We're glad everything worked out, and we hope to serve you again in the future!

Thumbnail of user myralynnes
1 review
0 helpful votes
July 5th, 2023
Verified purchase

We love renting from Utah Bouncin Bins. We love that they set up and tack down. This allows us to focus on the other party planning items. The 18 ft screener was a big hit for all ages 4-18 which was the age range of the children at this event.

The circle merry go round was larger than we were expecting. It still very fun. This was an outside - our 10 - 15 mile winds pushed it down a few times. I don't think we would have had this problem with the square design ones.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Myralynne, we're delighted that you love renting from us and that our setup and takedown service allows you to focus on other party planning aspects. It's great to know that the 18 ft screener and the circle merry-go-round were a hit, although we appreciate your feedback on windy conditions. We're looking forward to serving you again.

Thumbnail of user veronicac591
1 review
0 helpful votes
April 26th, 2023
Verified purchase

I got my 7 year old one of the bounce house / obstacles. Let me just say everyone who came loved it birthday boy and guest stayed inside the whole time very pleased. I'll be ordering with bouncin bins again thank you so much Norma for all the help also to the nice gentleman who delivered & picked up was very nice and professional. I'll for ever be a loyal customer thanks agian bouncin bin team.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for sharing your positive experience, Veronica! It's great to hear that your 7 year old and his guests enjoyed the bounce house and obstacles, and that the delivery and pick-up process was smooth and professional. It's always wonderful to hear about happy customers and their satisfaction with our service. We look forward to serving you in the future, and we appreciate your loyalty as a customer.

Thumbnail of user jerryw887
1 review
0 helpful votes
July 30th, 2023
Verified purchase

Very efficient front office staff they were able to answer all my questions as I was using them for the first time- the day of set up Christian and his helper were very efficient on the phone letting me know where they were and approximate time when they would be at my location both for set up and take down -the item that we rented was extremely clean. I was very impressed by that- I highly recommend this company.

Jw 2023

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Jerry, it's fantastic to hear that our front office staff and the setup process met your expectations. We aim to provide efficient and clean service, and we're thrilled to have impressed you. We're honored by your recommendation and look forward to serving you again.

Thumbnail of user mickeyj23
1 review
0 helpful votes
July 18th, 2023
Verified purchase

I would highly recommend Bouncing Bins. Customer service was outstanding. The representatives made sure we were set up for our charity event with no issues. The only issue I had was communication with the attendant. I needed the wall facing North and due to the language barrier, the attendant did not understand what I was requesting. The sun was so intense, we were unable to use the easy climb because that side of the wall was too hot.

Thumbnail of user jordanr457
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

The process of booking online was super simple. The communication was also stellar. They called 2 days before the event to confirm all the details and then also sent a text notification the day of the event to confirm. I did the self-setup and it was pretty simple. The bounce house is VERY heavy, so make sure to have a dolly handy, but other than that super simple setup. We took advantage of their weekend rental and my kids (and neighbors) enjoyed it all weekend after the actual party.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Hi Jordan, thank you for sharing your feedback! We're glad that our online booking process was a breeze for you. We appreciate your tip about having a dolly handy for the setup. It's wonderful to hear that your kids and neighbors had a blast with the bounce house all weekend long. Thank you for choosing us!

Thumbnail of user kristenj190
1 review
0 helpful votes
September 12th, 2023
Verified purchase

Rented some carnival games that were very old and had broken and missing pieces. For example, I pointed out the broken dart and the fact there were only three for the entire game the driver told me that was how it was supposed to be. Additionally, the company wanted to drop off the games 5 hours before I had reserved it, called me three times to ask if they could drop it off when it was convenient for the driver. The office person April hung up on me once in exasperation. After the rental as over, we waited two hours for the driver to come pick up the rentals. This was after calling several times. I am baffled that renting two concession machines and 5 old carnival games cost $500. It was not worth that price. I regret doing business here.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Kristen, we're truly sorry to hear about the disappointing experience you had with our services. Your feedback is important, and we take your concerns seriously. We apologize for the issues with the carnival games, the delivery, and the overall experience. We will address these matters internally. We appreciate your feedback and regret that your rental did not meet your expectations. We will be in contact.

Thumbnail of user valt72
1 review
0 helpful votes
June 19th, 2023
Verified purchase

Helpful when making selections and placing order. Delivery & setup to the park were on time as scheduled. Attendants were courteous and aware of kid's activities going on around them. Inflatables and generators worked the entire time without any issues. Very good experience for our employees and their families.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for your wonderful feedback, Val! We're delighted that it was a very good experience for your employees and their families. We appreciate your support and hope to serve you again in the future!

Thumbnail of user carolynm1677
1 review
0 helpful votes
July 9th, 2023
Verified purchase
• Updated review

The obstacle course we ordered kept the kids happily entertained for hours at our family reunion. And at a good price. The set up was done promptly and efficiently by a couple of very courteous workers. I hesitiate to give a five star because the website is a little tricky to navigate and the search feature didn't work at all, even though I had the exact name of the obstacle course we wanted to rent. But it was worth it.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Carolyn, we're glad to hear that the obstacle course entertained the kids for hours at your family reunion. We apologize for any difficulties you experienced with our website, we are currently working on revamping the website for an increased ease of use. We're thrilled that your overall experience was positive. We're looking forward to assisting you again.

I don't give a five star because the website is a little...
June 10th, 2023
Verified site experience
• Previous review

I don't give a five star because the website is a little tricky to navigate and the search feature didn't work at all, even though I had the exact name of the slide.

Thumbnail of user pamelap1776
1 review
0 helpful votes
July 8th, 2023
Verified purchase

This was a great company to work with! Very helpful and informative over the phone and through email and text after booking. They came early to set up, which was very quick as well as take down. The bouncy house and water slide combo was extremely clean when it arrived. The kids enjoyed it for hours.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Pamela, we're delighted that you found our company helpful and informative throughout the process. It's great to hear that the setup and take down were quick and that the bouncy house and water slide combo were clean. We're glad the kids had a great time, and we're excited to assist you in the future.

Thumbnail of user jaceyg1
1 review
0 helpful votes
July 20th, 2023
Verified purchase

The rental process was mostly easy. They were nice and offered us a nonprofit discount. During our event the train kept breaking down and the train carts kept falling off. It was not a great experience and I would not recommend anyone rent the train. We are all volunteers so to spend so much money on something that didn't work well when that money could have gone to our cancer kiddos is very disappointing.

Thumbnail of user kaylat363
1 review
0 helpful votes
June 27th, 2023
Verified purchase

We LOVED our slide it was the perfect size for our 7 year old's birthday party! Loved the pick up and drop off times which were so convenient and we enjoyed the extra days of use! Our kids wanted to keep it. We also got a cotton candy machine, the cones and flavor for free for being a returning client! The workers were very helpful, kind and quick during pick up and drop off.

Note: these slides are HEAVY! If you choose to transport on your own, have 4-6 men, a tractor or a forklift handy! It was a bear to pack back up and load in the truck.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Kayla, we're thrilled that the slide you rented was perfect for your 7-year-old's birthday party. It's great to know that you enjoyed the pick-up and drop-off times and the extra days of use. We appreciate your feedback and look forward to serving you again.

Thumbnail of user emilyt702
1 review
0 helpful votes
May 16th, 2023
Verified purchase

Everything was very clear and organized. I had no worries about the process the entire time.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you, Emily! We're glad everything was clear and organized, giving you a worry-free experience. We appreciate your feedback and look forward to assisting you again in the future.

Thumbnail of user jennieferb
1 review
0 helpful votes
July 7th, 2023
Verified purchase

Everything went exactly as promised and planned. It was so easy! The delivery people were just as pleasant as the Assistant who answered the phone. I highly recommend Bouncin' Bins and will use them again for all of my summer time activities.
** The cotton candy machine never stopped from the start of the party until we finished. **

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Jenniefer, it's wonderful to hear that everything went exactly as promised and that you had an easy experience. Providing seamless and pleasant experiences is our aim, and we're excited to be part of your summer activities. The cotton candy machine's success sounds like a fantastic addition to your party!

Thumbnail of user taylorr413
1 review
0 helpful votes
April 24th, 2023
Verified purchase

Bouncing Bins was great to work with. We miss calculated our sizing and they were a huge help last minute to get us the right bounce house that would fit in our space. We will be using them again no doubt!

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for taking the time to leave us a review, Taylor. We appreciate it. We're so glad we were able to help you get the right bounce house for your space, and we look forward to serving you again!

Thumbnail of user lauraj1583
1 review
0 helpful votes
August 1st, 2023
Verified purchase

Arrived on time on placed both bounce houses where we asked. Take down was also done on time without any issues.
Snow cone machine worked great, and our guest really enjoyed.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Laura, we're glad we could contribute to your event's success with our timely arrival and setup. It's wonderful to hear that the snow cone machine was a hit. Your satisfaction encourages us to continue delivering exceptional service, and we look forward to assisting you again.

Thumbnail of user jonellee
1 review
0 helpful votes
June 11th, 2023
Verified purchase

The product we ordered was perfect for our son's graduation party. The delivery was perfect with no hassles setting it up and the customer service was excellent.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for your wonderful feedback, Jonelle! We're glad to hear that the Joust you ordered was perfect for your son's graduation party, and that we could play a part in this special day. We appreciate your support and hope to serve you again in the future!

Thumbnail of user chelseeb3
1 review
0 helpful votes
May 30th, 2023
Verified purchase

This is the second time I've rented from Bouncin' Bins. Two things that might discourage me from using them in the future: 1) the automatic gratuity for the driver, who should be tipped but who should also just be paid properly for all the hard work. 2) The three hour window which turns out to be too short. Once you pay to rent it, it should be a whole day rental. Otherwise the experience has been seamless and pleasant.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you for choosing Bouncin Bins again for your event Chelsee. We appreciate your feedback and value your continued support. We apologize if we made it seem like the gratuity was mandatory. It is voluntary, and is not required to book an event. We offer the up front tip option so you will not have to worry about tipping on the busy day of your party if you decide to tip.

As for the rental time, we offer 4,6, and 8 hour rentals and we would encourage customers to take advantage of the 2 free hours that we offer for repeat customers. We truly appreciate your feedback, as it will help us know how to move forward in creating a better customer experience. We hope you will choose us again.

Thumbnail of user lonib24
1 review
0 helpful votes
August 1st, 2023
Verified purchase

We loved that we could rent the water slide on Friday and return it on Monday morning. You all were very helpful getting it into my truck and the set up was easy straightforward. Everyone at my party was so surprised at what I paid for what I received.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Loni, we're pleased to know that our flexible rental option and efficient setup met your needs perfectly. It's great that we could surprise you with our value. We look forward to assisting you again and exceeding your expectations.

Thumbnail of user nellh18
1 review
0 helpful votes
August 4th, 2023
Verified purchase

Called to get the remainder of our equipment installed on our slide. Was suppose to have sprays down the middle area. We have used your company for many years, very disappointed in the response. Did not pick up the equipment at the end of the rental and left it on the front lawn til mid day. We have always loved using your company but with your price increase, it was disappointing that your service was not as good as in the past.

Thumbnail of user mattm1160
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Everything went perfect, they set up early and took down on time. Really happy and made the 12 years party a blast!

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you, Matt! We're delighted to hear that everything went well for your 12-year old's party. We're thrilled to have been a part of making it a blast! Thank you for the review, and we look forward to serving you again.

Thumbnail of user nataliel535
1 review
0 helpful votes
June 1st, 2023
Verified purchase

Experience was great. The bounce house was amazing pick up and drop off were perfect on time and did everything they said they would do. I did feel the price was a little high but overall it was a great experience!

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Thank you, Natalie! We're thrilled to hear that you had a great experience with the bounce house. We appreciate your feedback on pricing, and we look forward to serving you again in the future!

Thumbnail of user laurenp741
1 review
0 helpful votes
July 5th, 2023
Verified purchase

The products exceeded our expectations! They were awesome setting it up and taking it down. Overall we had an amazing experience

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

Lauren, it's fantastic that the products exceeded your expectations and that you had an amazing experience. We're glad the setup and take down went well, and we're excited to be part of more great experiences in the future.

Thumbnail of user lynnh923
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Rented a snow cone machine for a high school event and it was perfect! Thank you for making the rental reasonable and easy.

Thumbnail of user ryanm1791
Ryan M. – Utah Bouncin Bins Rep

You're welcome, Lynn! We're thrilled to hear that the snow cone machine rental for your high school event went well. We strive to provide reasonable and hassle-free rentals. Thank you for choosing us, and we're glad we could contribute to the success of your event!

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From the business

We at Utah Inflatable Rentals Bouncin Bins give you a great deal on a quality bounce house. We gladly serve Salt Lake City and the surrounding areas. In Salt Lake City we make parties unforgettable. With over 30 years of experience in the inflatable rentals business you can rest assured knowing you are in good hands with Bouncin Bins.

Company Representative

Thumbnail of user ryanm1791
Ryan M.

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