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Vrbo.co has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Vrbo.co ranks 43rd among Vacation Rentals sites.
We booked and paid for a Penthouse Apartment in Amsterdam for the New Year's Period 2019/20. Paid $5000 AUD in full on the 13th of September last year. Upon arrival the apartment was filthy and there was evidence of drug use. We were left dealing with a 12 year old boy as the Manager, then his mother then the owner. We left the property with a verbal agreement we would receive a refund. Next day the owner replied advising no refund. VRBO Call centre then advised they don't assist with disputes. No travel insurance would cover this. Will never recommend or use VRBO again.
We booked and paid for a Penthouse Apartment in Amsterdam for the New Year's Period 2019/20. Paid $5000 AUD in full on the 13th of September last year. Upon arrival the apartment was filthy and there was evidence of drug use. We were left dealing with a 12 year old boy as the Manager, then his mother then the owner. We left the property with a verbal agreement we would receive a refund. Next day the owner replied advising no refund. VRBO Call centre then advised they don't assist with disputes. No travel insurance would cover this. Will never recommend or use VRBO again.
Tip for consumers:
Do not use the VRBO site.
Vrbo/HomeAway knowingly listed a property they had prior knowledge was dangerous. Despite their prior knowledge the property was dangerous, and was significantly not as listed, Vrbo/HomeAway accepted our $5004. 00 booking for their listing then refused to refund our money the next day after the property owner's disclosed their property would not be safe for our critically ill (but not contagious) daughter. Vrbo/HomeAway refused to honor their guarantee - they refused to help us BEFORE, DURING and AFTER. Vrbo required photographic proof even though they had prior knowledge the property was dangerous. After we gained photographic evidence Vrbo/HomeAway still refused to honor their guarantees. Vrbo/HomeAway harms consumers and property owners with their policies. Buyer Beware
If a home is listed for rent and the owner will only take paypal -- Be careful, you aren't covered as it's an intangible and real estate related. You have no protection. As a guest who reserved and paid on paypal, I was ripped off $1800. Owner refused to refund my money and vrbo did nothing about it since they allow paypal as a form of payment. What a way to do business.
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