JJ Y.

Phone would die out despite being fully charged within a week of receiving phone. They said they wouldn't replace it. Then phone totally died and would not replace it unless I pay $20 for shipping! What reputable company do that on a obviously defective product? And this was through the ACP program on my state that gives poor people the capability to have a connection for drs and my case neighbor and sister and they requested $20. After reading the rest of the reviews I am glad I didn't because I would have another broken phone and less $20.