Amy J.

My husband ordered a case of their dark chocolate hearts for my Birthday. We were sent a case of milk chocolate caramel lions. When we contacted customer service, we were given an email to contact. After 2 different cs reps we were told they substituted these because they were out of stock. They wouldn't do anything further. Great birthday present! Had to call cs again, and were finally given a refund. I have been a customer of Godiva chocolate for 20+ years. It is sad to see what this company has become. They charge a lot for their chocolate and you would think their customer service would be better. It used to be. I will no longer purchase anything from Godiva chocolate in the future.